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Member Testimonials

  • On a personal level, Care Coordination assisted my daughter and myself a great deal with recent hospitalization.  The effort was greatly appreciated.  They knew a great deal about Avera Health Plans & contacts in the system to help our family.  Thank you.
  • In my experience, one of the best things about Avera Health Plans is the customer service personnel.  They are always patient and if they don't know the answer, they find it out and return your calls.
  • My Community Nurse Advocate kept us updated on a regular basis and was willing to go the extra mile.
  • By far the best insurance company I've ever dealt with.
  • All levels of service at Avera Health Plans were extremely friendly and helpful.
  • My Community Nurse Advocate kept in good contact with me and provided excellent emotional support.
  • I couldn’t have had better support.  My Community Nurse Advocate linked me to services when I needed them.

Provider Testimonials

  • I enjoy working with Avera Health Plans for many reasons, but especially the accuracy of payments & quick answers over the phone (no waiting 5 minutes on hold).
  • The pleasantness of your staff exceeds others.  Whenever I call I’m greeted with friendliness and quality.  This certainly makes obtaining information better for both the patient and us.  Thanks!
  • We are very glad to be included in your list of providers- the better for our patients.
  • We get paid the fastest from Avera!  And we have the least amount of problems with claim processing, too.  Thanks!
  • AHP is wonderful to work with.  Thank you to all the representatives.
  • Friendly, helpful, courteous- every time
  • The ePower website is excellent- more user friendly than some other plans.
  • ePower has been very useful and time saving!
  • Provider Relations is very prompt in answering any questions we have that we are unable to find on ePower.
  • Excellent customer service people that answer the phone!
  • We have never had any problems working with Avera Health Plans.  Always courteous.  Very polite and professional.  Always an answer without hesitation.  Very informative if needed.  Returned calls, if needed, are very responsive and prompt.  We can always count on their help and being steadfast with our needs.  Enjoy working with THIS Company!

Employer Testimonials

  • We appreciate Avera Health Plans and their customer service.  We appreciate the attention to detail and their efforts to have things be “right”.  We enjoy working with AHP very much!

  • We’ve enjoyed our relationship with Avera and look forward to many more.

  • We appreciate what Avera has done for our company in regards to our group health insurance policy.  Your service has been excellent and I appreciate you and your staff's willingness to go above and beyond to help meet our needs!

  • I appreciate the personal service.  When I call or email, someone gets to my issue right away.

Producer/Agent Testimonials

  • Excellent customer service.  Accounts love the fact they have an account manager.

  • Excellent products coverage.

  • I enjoy working with all the folks at Avera 

  • Enjoy working with Avera, the staff and the products.