Consulting Solutions
Avera Education & Staffing Solutions consultants are experienced professionals, whose ultimate goal is to provide analysis and direction to today's health care leaders. Utilization of an outside resource with expertise in health care issues provides an objective approach that facilitates a positive outcome.
Today's health care leaders must be prepared to address a multitude of complex issues. Our consultants work with you in the following areas to achieve your desired outcomes.
Leadership Development
Our consultants help health care leaders recognize the importance of company values, develop effective leadership styles, build communication skills and confidence, improve coaching skills, promote positive team building, empower teams and manage professional stress.
Survey Preparedness
Our consultants work on an individual basis with each facility to evaluate survey readiness through:
- Assessment—evaluate compliance.
- Simulated Surveys—a critical learning opportunity for all staff.
- Plan of Action—develop a customized action plan to best deal with identified areas of concern.
Minimum Data Set
Our consultants assist long-term care facilities with ensuring their Medicare Program is appropriately managed. Through site visits, the consultant will audit the PPS/MDS documents to ensure accuracy and optimal reimbursement while simultaneously providing education and training.
Director of Nursing Support
Our consultants offer support to new, inexperienced or struggling DONs by providing operational, regulatory and managerial knowledge. This consulting service builds competency in senior nursing leadership skills such as organization, goal setting and personnel management and development.
Service Excellence: The Ultimate Experience
Commitment to excellent service starts with leadership and extends to each member of the organization. Our consultants take leaders through study and planning sessions based on The Baptist Journey and The Nordstrom Way. Following these sessions, your leaders will be prepared to engage others in a mutually supported vision of customer service.
Drug Diversion in the Health Care Workplace
Drug diversion is a sensitive and emotional situation. This consultation program will assist leaders in establishing safeguards for drug diversion prevention; recommend identification practices of substance use and drug diversion and assist with the establishment of quality improvement protocols. The consultant will conduct internal investigations, report to the state and federal agencies and initiate plans of correction.
Cardiac Rehab
For facilities with outpatient Cardiac Rehabilitation program, our consultants provide recommendations for best practices, policies and procedures, motivating and retaining participants, and building cost-effective maintenance (Phase III) programs including rural programs with low census.
Specialized Consulting Support
Specialized Consultation Services include personalized visits with consultants, telephone consultations and other formats best suited to the situation. Specialized support services include:
- Dietary
- Social Services
- Focus Groups
- Peer Review
- Clinical Review
- Interpersonal Relationships
- Cultural Diversity
- Conflict Resolution
- Multigenerational Work Force
- Interim CEO, hospital or long term care.
- Interim Director of Nursing, hospital or long term care.
The use of a consultant is not a reflection of a facility's shortcomings; it is a wise decision in preventing future problems.
