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Avera Med Aide On-Line Training Solutions©

Frequently Asked Questions for Facility RN Instructors
 

How do I enroll a student in the Avera Med Aide On-Line Training Solutions© program?

            Answer: If you need assistance with registering or technology, contact Avera Education& Staffing Solutions (AESS) by phone (605-668-8475) or email (averasolutions@avera.org ), M-F 9am-4pm, excluding holidays.  AESS staff will direct you through the On-Line registration process if necessary at www.averasolutions.org. Once registered, a user name (ID) and password will be issued to access the On-Line  program for student use via email, and a separate Exam code will be issued for the Facility RN Instructor to use to access the Unit Exams. The Facility RN Instructor code is a secure code and must be entered only by the Facility RN Instructor or his/her proctor. All Exams must be proctored (directly observed) by the Facility RN Instructor or his/her designated proctor. The Facility RN Instructor is ultimately responsible for the security of the Exam code. The student is NOT to have access to the secure Facility RN Instructor code at any time. The registration process for the program is completed at www.averasolutions.org, however access to the actual Avera Med Aide On-Line Training Solutions program contents and Exams are accessed at www.averaeducation.org.

Must the student have computer access for this training?

            Answer:  Yes; all students are required to have access to a computer (with sound and video capabilities, internet access, and the latest version of Adobe Flash Player* is recommended, along with the latest version of Adobe Reader.) Internet browsers recommended for accessing this course are Google Chrome and Mozilla Firefox. Students may also use Internet Explorer (latest versions are recommended). Cookies must be enabled to provide continuity and maintain your login from page to page. You must also enable pop-up windows and Javascript. Internet Explorer 8 will not support the features of this course.

*Please note that different operating systems such as Windows 8 may incorporate Adobe Flash Player into the Internet Explorer browser.  

Please contact AESS regarding technical difficulties, and have ready the operating system you are using, what internet browser you are using, and how you access the internet. If possible, try using a different internet browser and/or a different way to access the internet. For example, if you are on a network in a facility try WiFi.              

Are there any pre-requisites for students to achieve a certificate upon completion of the Med Aide On-Line Course?

          Answer: Yes, a student must submit a High School Diploma or GED to Facility RN Instructor before he/she will be issued a certificate of completion. The student may not work as a medication aide without submission of High School Diploma or GED.

How many hours are required for the Avera Med Aide On-Line Training Solutions© program? 

          Answer: The program, as approved by the South Dakota Board of Nursing, has a minimum of 20 hours of content. The program is designed to allow students to complete textbook reading, On-Line Chapters, On-Line Chapter Quizzes, On-Line Lab, and Unite Exams while learning at their own pace. The On-Line Lab is 2 hours and 40 minutes in length, plus time to complete the On-Line Lab Quiz. The 1:1 Skills Performance Evaluation, documented on the 1:1 Clinical Skills Checklist, is scheduled as a 3 hour session, to be completed at either the facility or the AESS location. Please contact AESS to schedule with AESS RN Instructor (an additional fee is required).All forms needed to complete the program are located at www.averasolutions or within the course at www.averaeducation.org, at the top of Units 1 and 2. There are two Unit Exams, all of which must be passed with a score of 85%, in order to progress through the program. Unit Exams are time limited, requiring student to complete all questions within the Exam time limitations as follows:

Unit 1 Exam = 2.0 hours; Unit 2 Exam = 2.5 hours

Is the program progressive? How is the Avera Med Aide On-Line Training Solutions© program structured? 

          Answer: Yes; the program is progressive. There are 35 text chapters accompanied by On-Line training Chapters with embedded practice questions, On-Line Chapter Quizzes, proctored On-Line Unit 1 & 2 Exams, an On-Line Lab and Quiz, an 1:1 Skills Performance Evaluation. The Facility RN Instructor must be available for student questions and may contact, AESS RN Instructor if unclear about content related questions. Registration for the program is at www.averasolutions.org. NOTE: If the AESS RN Instructor is to complete 1:1 Skills Performance Evaluation at the AESS location, the student must contact AESS to schedule 1:1 Skills Performance Evaluation.

Once the student is enrolled, how does the student progress through the Avera Med Aide On-Line Training Solutions© program?

            Answer:  The student must read the Med Aide On-Line Training Solutions© overview and syllabus which outlines the training program. This includes references to required reading in the textbook. The required textbook is: Sorrentino, S. & Remmert, L. 2009), Mosby’s Textbook for Medication Assistants, Mosby: St. Louis, MO. ISBN:  978-0-323-04687-9. This textbook has an optional workbook that is not a required component of the Avera Med Aide On-Line Training Solutions© program. However, the facility may wish to purchase as an additional training tool to reinforce instruction. Once registered, a username and password will be sent to the email used in registration (should be the Facility RN Instructor email for facility students) and access will be active for the individual student’s use for 90 days. If the student requires additional time after 90 days of username/password use, an additional fee is required to complete the course/program. Contact AESS to secure additional fee schedule if needed.  A Facility RN Instructor Exam code will also be sent at this time, to access Units 1 & 2 Exams, to be used by the Facility RN Instructor or his/her designated proctor only. The Exam code must be physically entered only by the Facility RN Instructor or designated proctor. The Exam code is not to be shared with the student at any time. 

Program Outline:

Unit 1 and 2: 

To begin, login at www.averaeducation.org using the username and password that was sent to the Facility RN Instructor (this username and password may be shared with the student); next select Med Aide On-Line Training Solutions, then select Unit 1 Med Aide On-Line Training Solutions. The student username and password is entered next. If you have not already done so, the forms required for the course may be accessed and printed within the progam as well. The student must read the text chapters, complete the accompanying On-Line training Chapters, and Chapter Quizzes (Unit 1 chapters 1-4, 6, 8-13 and Unit 2 (chapters 5, 7, 14-35). A student may retake each chapter Quiz until minimum score of 85% is achieved and then record each On-Line Chapter Quiz result onto the Med Aide Facility Training Documentation form.  Once, the Facility RN Instructor has verified that each Chapter in Unit 1 and 2 have a passing score of at least 85%, the Facility RN Instructor may proctor (or designate a proctor) the Unit  Exams using the Exam code. (NOTE: the Facility RN Instructor Exam code is separate from the program username and password. The Facility RN Instructor will receive an email with the Exam code upon approved registration. The Exam code is not to be shared with any student, at any time.

On-Line Lab and Quiz, and Proctored Exam (limits) for Unit Exams: 

The same Facility RN Instructor Exam code is used for all Exams and is operational for one attempt, plus one reattempt/retake if needed). Exams are accessible  at time (24/7), however technology support or other program access concerns or questions are only available M-F, 9am-4pm, excluding holidays. Upon completion of an Exam, the Facility RN Instructor or designated proctor must then record all attempts, including one reattempt for each Unit Exam, onto the Med Aide Facility Training Documentation form.

If a student is successful with Unit 1 Quizzes and Exam (must score at least 85%), the student may advance to Unit 2 Quizzes and Exam (and if successful on Unit 2, student may progress to On-Line Lab and Quiz (the Quiz may be retaken until a minimum score of at least 85% is achieved; record score onto Med Aide Training Documentation form. When On-Line Lab and Quiz are complete and recorded, student may advance to the 1:1 Skills Performance Evaluation. If student is not successful after two attempts of a Unit, the Facility RN Instructor must retain the Med Aide Facility Training Documentation form (completing as much as possible, and include signatures/dates of both the student and Facility RN Instructor to be kept in Employee Training/Personnel File). If the student is approved by the facility to restart the course, the student must restart the program (unsuccessful with the progression of Unit Exams) each time starting with Unit 1, AND a new fee is charged.  

(3 hour) 1:1 Skills Performance Evaluation: 

The 1:1 Skills Performance Evaluation may be done at the facility or at the AESS location. If AESS is completing the 1:1 Skills Performance Evaluation, the Facility RN Instructor must contact AESS to make arragements, as most facility students have this element completed at their respective facility.  If completed at the facility, the student does not need to be scheduled, and the 1:1 Skills Performance Evaluation may be provided at a time convenient for the facility. For the 1:1 Skills Performance Evaluation to be completed accurately, both the Facility RN Instructor and the student, are to use the Procedure Checklists as a guide in conducting skills and documenting results on the required 1:1 Clinical Skills Checklist (form must be completed in its entirety; if student does not have an opportunity to administer any one of the line items of the 1:1 Clinical Skills Checklist, at minimum, the student must at minimum simulate or explain procedure to the Facility RN Instructor to ensure competency.

After I initially register the student, do I need to register the student for any other training components?

Answer: If a student is to have AESS complete the 1:1 Skills Performance Evaluation, Facility RN Instructor must contact AESS (605-668-8475) to schedule.

Tell me more about the On-Line Lab and Quiz of the Avera Med Aide On-Line Training Solutions© program.

          Answer: The On-Line Lab and Quiz is a component of the required

4 hours of clinical or laboratory instruction. This training assists with providing instruction on medication administration, review of the routes of medication, and use of the medication administration record/MAR. The On-Line Lab Quiz may be repeated until a required minimum of 85% is achieved; a student is to record the Quiz result onto the Med Aide Facility Training Documentation form. 

Tell me more about the clinical component of the Avera Med Aide On-Line  Training Solutions© program (3 hour 1:1 Skills Performance Evaluation). 

            Answer: Based on South Dakota Administrative Rule (ARSD 20:48:04.01:14), the faculty-to-student ratio cannot exceed 1:8 in a clinical setting. However, a 1:1 ratio (one instructor per one student at a time) is required for the Skills Performance Evaluation. The AESS Procedure Checklists are to be used to guide the completion of the Clinical Skills Checklist for the 1:1 Skills Performance Evaluation. Both forms can be found at AESS website www.averasolutions.org, or at www.averaeducation.org for both the student and Facility RN Instructor to access. The completed 1:1 Clinical Skills Checklist must be retained at the facility in the Employee Training/Personnel File.

The 1:1 Skills Performance Evaluation is the clinical or laboratory instruction component of the program, required to demonstrate medication administration and evaluate individual competence. This 1:1 Skills Performance Evaluation must be completed for a total of at least 3 hours, and be completed by the Facility RN Instructor at the employing facility in a clinical or setting (or the Facility RN Instructor may contact AESS  to complete this component at the AESS location (additional fee required). It is essential that the student receives orientation that demonstrates competence with the facility’s medication delivery system and medication policies/procedures after the student receives the Med Aide training program certificate of completion. This should be done prior to independently providing medication administration at a facility after the student has passed the Required South Dakota Unlicensed Medication Aide Exam. (NOTE: All elements noted on the 1:1 Clinical Skills Checklist (used to document the three (3) hour 1:1 Skills Performance Evaluation) must be completed. If the student does not have an opportunity to complete any route(s) of administration in the clinical setting, the student must at a minimum, discuss the proper procedure for completing each route of medication administration in the laboratory setting. 

What is the Facility RN Instructor training requirement?

            Answer: An On-Line Train-the-Trainer instruction for the Facility RN Instructor is required initially. The Facility RN Instructor will be sent/emailed a username and password to access the Train-the-Trainer program for the Avera Med Aide On-Line Training Program. This will be done to clarify expectation of the Facility RN Instructor and element of the program.    

The Facility RN Instructor is responsible to:

  • Register the student On-Line  for access to the program, and if necessary to reregister the student for subsequent access of the On-Line  program (NOTE: registering the student for new On-Line  access requires repayment of the program fee when student was not successful in passing Exams or the 1:1 Skills Performance Evaluation);
  • Ensure username and password, program content, exam security is maintained;
  • Proctor or designate another person to proctor the On-Line Unit Exams, if done at facility (NOTE: If the Facility RN Instructor delegates proctoring of Exams to another employee of the facility, the Facility RN Instructor      remains responsible for ensuring that all Exams are proctored and all      elements of the proctored Exams and the Exam code are secure.
  • Ensure accuracy of transferred On-Line Chapter Quiz scores, On-Line Unit Exam scores, and On-Line Lab Quiz score, to the Med Aide Facility Training Documentation form, ensuring student username and password and Exam code are secure. 
  • Complete and document the 1:1 Skills Performance Evaluation (clinical or setting) schedule the student to have AESS complete this component at the AESS location. (NOTE: If AESS completes the 1:1 Skills Performance Evaluation, the student will return a copy of the documentation to the Facility RN Instructor to be kept in the employer record).
  • Maintain a copy of all completed documentation in the student’s employee training or employee personnel file. 
  • Be available for student questions and for contacting AESS RN Instructor to clarify content-related questions.

Fax: 605-668-8483

Scan/email: averasolutions@avera.org

Mail: Avera Education & Staffing Solutions

Attn: Avera Med Aide On-Line Training Solutions©

          1000 West 4th Street, Suite 9

          Yankton, SD  57078

          Phone:  605-668-8475

PLEASE NOTE:  due to the size of the learning Chapter files, each On-Line Chapter may take a few moments to download to the computer workstation.

What materials are required for the course?

Answer: The program, as approved by the South Dakota Board of Nursing, has 20 hours of content. The program is designed to allow students to complete textbook reading, On-Line Chapter, On-Line Quizzes, and an On-Line Lab and Quiz, while learning at their own pace. The 1:1 Skills Performance Evaluation, documented on the 1:1 Clinical Skills Checklist, is scheduled as a 3 hour session, to be completed at either the facility or the AESS location. All forms needed to complete the program are located at www.averasolutions or within the course at www.averaeducation.org, at the top of Units 1 and 2. There are two Unit Exams, of which must be passed with a score of 85%, in order to progress through the program. Unit Exams are time limited, requiring student to complete all questions within the Exam time limitations as follows:  Unit 1 Exam = 2.0 hours; Unit 2 Exam = 2.5 hours.

Is there a way to view and print a listing of the student’s course grades?

            Answer: Once in the On-Line  program, at left-margin there is a tab entitled, “Administration” – open that tab and select ‘Grades’ and print.

Who do I contact if I have questions regarding the content material covered in the Avera Med Aide On-Line  Training Solutions© program or if I have technical difficulties with the On-Line Chapter?

            Answer: Contact the RN Instructor at Avera Education & Staffing Solutions and submit your question at averasolutions@avera.org  Attention: AESS Med Aide Training Program. Every effort will be made to respond to your question as soon as possible; all questions will receive a response within 24 hours (excluding weekends and holidays).

Upon completion of the On-Line Unit 1 & 2 Chapters and Quizzes, Unit Exams,  On-Line Lab & Quiz, and 1:1 Skills Performance Evaluation, in the 20 hour Avera Med Aide On-Line Training Solutions© program, what is the next step? 

            Answer: Complete the Student Log Form in its entirety. Ensure you have an Approved Proctor. To become an approved proctor for the South Dakota Unlicensed Medication Aide Exam go to: http://www.avera.org/app/files/public/62068/proctor-Apgreement-Form.pdf. Register the student to complete the South Dakota Unlicensed Medication Aide Exam. The Initial Registration Application Request Form is located at: http:// www.avera.org/app/files/public/61497/AESS-UMA-Registration-Application.pdf. Additional information for the Facility RN Instructor is located at: http://doh.sd.gov/boards/nursing/MATPApproval.aspx#UMAExam.

Where can I find the AESS Med Aide 3 hour 1:1 Skills Performance Evaluation dates (for facilities opting to have AESS complete this component), that are at the AESS location?

            Answer:   AESS 1:1 Skills Performance Evaluation may be registered for On-Line  at: www.averasolutions.orgAESS location: Avera Sacred Heart Hospital Campus

          Benedictine Center (4th floor) 

          1000 W. 4th St., Suite 9

          Yankton, SD 57078

          Phone:  605-668-8475

Is a Med Aide student allowed to administer medications while enrolled in the Avera Med Aide On-Line Training Solutions© Training Program?

Answer: No; the student is not authorized by AESS to administer medications until he/she has been awarded a Med Aide On-Line Training Solutions© program certificate of completion and has passed the South Dakota Unlicensed Medication Aide Exam.

Is any additional training required in South Dakota regarding medication administration?

Answer: For South Dakota long-term care facilities, under ARSD 44:73:04:05, it is recommended that Med Aides be provided an annual competency training, i.e., “Personnel training, additional personnel education shall be based on facility identified needs”. To be compliant with this regulation, AESS recommends that Med Aides be provided annual competency training/inservice.

 For SD Assisted Living facilities under ARSD 44:70:04:14. Optional services, “Any unlicensed assistive personnel shall receive ongoing resident specific training for medication administration and annual training in all aspects of medication administration occurring at the facility”.  

NOTE:  It is advised that the facility regularly visits the South Dakota Board of Nursing website for updates related to Med Aide so you are aware of changes as they become available; visit: http://doh.sd.gov/boards/nursing/MATPApproval.aspx

CNA Institute Yankton 2015