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Avera CNA On-Line Training Solutions©

Frequently Asked Questions for Students

 

How can I become enrolled in the Avera CNA On-Line Training Solutions© Program?

            Answer Facility students are to contact your employer and they will then go online to averasolutions.org and register you for the Avera CNA On-Line Training Program. If there are any complications please contact Avera Education & Staffing Solutions (AESS) by phone (605-668-8475) or email averasolutions@avera.org. AESS staff will then direct your employer through an on-line registration process.

Independent Students may take the same steps as the facility employer to become enrolled in the On-Line CNA Program. If there are any complications again please contact AESS. Note: Independent students are required to pay an initial fee to gain access to the on-line train modules. There is then a second fee required before being approved to come to the 8 hour skills review, 35 hours of clinical, or testing.

Both facility student and independents are also required to register for the 8 Hour CNA Skills Review, 35 hours of clinical, and CNA testing separately on-line at www.averasolutions.org.

Login and password access for both facility students and independent student will expire after 90 days. You may request a 30 day extension if needed (additional fee will be charged for any extensions). Facility students will have 4 months to complete the program in its entirety. Independents will have 6 months to complete the program in its entirety.

What is the Cancelation Policy for the Avera CNA On-Line Training Solutions© Program?

            Answer:   Facility Students - Upon registering the student for the CNA On-line training program, AESS will charge the employing facility the current fee.  This fee will include Parts I and II of the on-line training modules and/or 8 hour skills review.  Students must be registered by the employing facility for both Parts I and II, the 8 hour Skills review, and testing individually.  All components of the training must be documented and submitted to AESS 10 days prior to testing.  If cancellation of the testing is necessary, AESS must be notified within 10 days of the testing date, or the full testing fee will be charged.  

Independent Students - Avera Education & Staffing Solutions (AESS) reserves the right to require a non-refundable pre-payment for tuition and fees prior to advancing through both Part I and Part II (32 hours of on-line modules) and the 8 hour skills review.  The fee schedule may be obtained by contacting AESS by phone at (605)668-8475.   After AESS receives payment for the clinical component (which includes one testing opportunity), the fee in non-refundable.  A case-by-case review for refund requests because of medical emergencies or bereavement will be made by the AESS Director or Operations Manager.  Documentation is required to allow AESS to review the reasons for the refund request.  If AESS determines that good cause exists, the student may be excused from the clinical component and may reschedule.  If documentation is not acceptable, the clinical component is non-refundable.  

Do I have to have a computer to take this training?

            Answer: Yes; all students are required to have access to a computer (with sound and video capabilities, internet access, and the latest version of Adobe Flash Player* is recommended, along with the latest version of Adobe Reader.) Internet browsers recommended for accessing this course are Google Chrome and Mozilla Firefox. Students may also use Internet Explorer (latest versions are recommended). Cookies must be enabled to provide continuity and maintain your login from page to page. You must also enable pop-up windows and Javascript.

*Please note that different operating systems such as Windows 8 may incorporate Adobe Flash Player into the Internet Explorer browser.  

Please contact AESS regarding technical difficulties, and have ready the operating system you are using, what internet browser you are using, and how you access the internet. If possible, try using a different internet browser and/or a different way to access the internet. For example, if you are on a network in a facility try WiFi.              

Tell me more about the clinical component of the Avera CNA On-Line Training Solutions© Program.

            Answer: If you are employed, a Supplemental Instructor based in your facility is responsible to ensure you complete 35 hours of clinical training in a direct care setting in addition to the 40 hours of didactic education.   This person may also conduct the 8 hours of skills learning/review completed in the laboratory setting. 

        If you are not employed and are taking the course as an independent student, the AESS instructor will provide the 8 hours of skills learning/review in a laboratory setting AND the 35 hours of clinical training in a direct care environment. As an Independent student you must register for CNA skills review and the 35 hours of clinical training separately online at www.averasolutions.org. Independents are also required to have the Independent Student Immunization Form filled out and turned in to AESS at least one week prior to any clinical hours. This for can be found at www.averasolutions.org.         

How do I begin the Avera CNA On-Line Training Solutions© Program?

            Answer: Read the Avera CNA On-Line Training Solutions© program overview and syllabus which outlines the training program.  You will be referred to corresponding textbook chapters.  The textbook you will be using is:  Pulliam, JoLynn. The Nursing Assistant: Acute, Subacute, and Long-Term Care (5th Edition).  New Jersey:  Prentice Hall, 2011.  ISBN: 0132622556.   This textbook has an optional workbook that is not a required component of the Avera CNA On-Line Training Solutions© program.  However, you or your employer may wish to purchase it as an additional training tool to reinforce instruction.

How do I begin the Avera CNA On-Line Training Solutions© Program?

            Answer:  A login will be provided to you or your employer via e-mail to the Avera CNA On-Line Training Solutions© program.  This login and password will be active for your use for 90 days.  The introductory section of the program will provide guidance on how to work through the textbook chapters, work through on-line modules, take the quizzes and tests, and how to transmit this information to AESS.  PLEASE NOTE:  due to the size of the learning module files, each module may take a few moments to download onto your computer workstation.

What materials are required for the course?

            Answer: The following are materials required for participation/completion of the Avera CNA On-Line Training Solutions:

  1. The Nursing Assistant:  Acute, Subacute, and Long-Term Care (5th Edition) by JoLynn Pulliam (Prentice Hall, 2011 ISBN: 0132622556)
  2. The South Dakota CNA Candidate Handbook (SD Health Care Association and D&S Diversified Technologies, dba: Headmaster, Version 57 09/12).
  3. A computer with internet, Adobe Acrobat 9 – or later, and sound and video capabilities. Avera CNA On-Line Training Solutions© : Training Documentation form  is available at www.averasolutions.org/ upcoming classes/ Nurse Aide Training Program.

Note: if a facility student is to be CNA tested at AESS the supplemental instructor must register the student 10 days prior the requested testing date. Supplemental instructor and student are to also complete (sign/date) the Eligibility Verification Documentation Form and Training Documentation Form that will need to be emailed or faxed to AESS 10 days to requested testing date.

Who do I contact if I have questions regarding the material covered in the Avera CNA On-Line Training Solutions©?

            Answer: If you are employed in a healthcare facility, the first person to talk with is the nurse in your facility identified as the Staff Development/Supplemental Instructor.  This individual will oversee your training.  Should you and the Supplemental Instructor require further clarification, contact the Primary Instructor at Avera Education & Staffing Solutions at 605-668-8475 between 9:00 a.m. and 4:00 p.m. Monday – Friday.  You may submit your question to averasolutions@avera.org to the attention of CNA Training Programs.

            If you are an independent student, you will be working directly with the AESS Primary Instructor and will follow the same process of either a telephone call or e-mail communication. 

            Every effort will be made to respond to your question as soon as possible; all questions will receive a response within 24 hours (excluding weekends excluding holidays).

Who do I contact if I have technical difficulties with the on-line modules?

            Answer: If you are employed in a healthcare facility, the first person to talk with is the nurse in your facility identified as the Staff Development/Supplemental Instructor. S/he will assist you or will contact the appropriate individual/department that works with computers to resolve the issues you may be facing.  If further technical assistance is needed specific to the web-based programming, please contact Avera Education & Staffing Solutions at 605-668-8475 between 9:00 a.m. and 4:00 p.m. Monday – Friday. You may submit your inquiry to averasolutions@avera.org to the attention of CNA Training Programs.

           If you are an independent student, you will be working directly with the AESS Primary Instructor and will follow the same process of either a telephone call or e-mail communication. 

           Every effort will be made to respond to your question as soon as possible; all questions will receive a response within 24 hours (excluding weekends).

 Upon completing the essential elements of the 75 hour Avera CNA On-Line Training Solutions© program, what is my next step to becoming a Certified Nursing Assistant?

            Answer: If you are employed by a healthcare facility the Staff Development/Supplemental Instructor will arrange for you to take the Certified Nursing Assistant Competency Evaluation Exam administered through Headmaster.  If you are an independent student, you will work with the AESS Primary Instructor to arrange for this Exam. Both facility students and their supplemental instructors and independent students are to complete (sign/date) the Eligibility Verification Documentation Form and Training Documentation Form that will need to be emailed or faxed to AESS 10 days to requested testing date. Testing date will not be guaranteed if these forms are late and student may have to reschedule for another testing date.

What does the CNA Competency Evaluation Exam involve?

            Answer: The Exam consists of two parts:  A knowledge test administered on the computer and proctored by either the Staff Development/Supplemental Instructor in your facility OR by the AESS Primary Instructor at our location.  This portion of the Exam consists of 75 randomly presented, multiple choice questions to ascertain your understanding of the knowledge necessary to be a successful Certified Nursing Assistant.  The second part of the Exam tests your knowledge of the 26 essential skills required of a Certified Nursing Assistant.  It consists of five randomly selected skills you must perform correctly in a laboratory setting before the Exam proctor to demonstrate your competency with these required skills.  The complete list of skills to be mastered can be found at www.SDHCA.org

 STUDENTS MUST RECEIVE A MINIMUM SCORE OF 75% CORRECT ANSWERS TO PASS THE EXAM.

How can I get a copy of the South Dakota CNA Handbook that includes the 26 skills used on the skills exam?

            Answer: The South Dakota CNA Handbook can be found and downloaded from the South Dakota Health Care Association website, www.SDHCA.org

What paperwork do I need to provide in order to register for the Exam?

            Answer: The following documents must be completed and submitted to your Staff Development/Supplemental Instructor or the AESS Primary Instructor:

  1. Eligibility Verification
  2. Completed Avera CNA On-Line Training Solutions© Training Document Form signed by your staff development/ supplemental instructor.

What if I don’t pass one or both parts of the CNA Competency Evaluation Exam (computer and/or skills exam)?

            Answer: The Competency Evaluation Exam (computer and skills exam) may be taken a total of three times.  In the case of facility-based students unable to successfully pass both the computer and skills exam, the Staff Development/ Supplemental Instructor is to contact the SD Department of Health to determine whether the student may be remediated and then retake the exam.  The student may retake the computer exam no more than three times, or must be reenrolled into the Avera CNA On-Line Training Solutions© program.  Please note:  individuals with learning disabilities must bring this to the attention of their instructor prior to taking the CNA Competency Evaluation Exam.

Once I pass the CNA Competency Evaluation Exam, what do I need to do to start working as a Certified Nursing Assistant?

            Answer: The South Dakota Board of Nursing (SDBON) maintains an official registry of all certified nursing assistants qualified to provide patient care services in nursing facilities in South Dakota.  Once the student successfully passes the CNA Competency Evaluation Exam, the student’s name and status is added to the registry (www.sdboardofnursing.org).   Once your name is listed on the Registry, including your certificate number, you are able to work as a Certified Nursing Assistant in South Dakota.  All questions related to your status on the registry are to be directed to the SD Board of Nursing. 

 Do I have to renew my certification? 

            Answer: Yes; you must renew your certification every 2 years.  Please visit the SDBON website to review specific requirements (www.sdboardofnursing.org).   

 Am I allowed to work in a nursing facility when I am training to become a CNA?

            Answer:  If you are enrolled in a nursing assistant training program you can work as a nursing assistant for up the 4 months in a nursing facility without being certified. 

How long can I wait to take the CNA Competency Evaluation Exam after I complete the Avera CNA On-Line Training Solutions© program?

            Answer: You must take the CNA Competency Evaluation Exam (computer and skills exam) within 24 months of completion of the Avera CNA On-Line Training Solutions© program.