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Published on August 14, 2015

Find the Best Way to Connect With an Avera Provider

You lead a busy lifestyle that doesn’t leave you with much downtime. We realize that convenience is important when you or your family members need medical care.

Today, you have multiple options for receiving medical care from Avera’s skilled providers. You can receive care through a variety of ways: primary care clinics (during business hours), emergency care, after-hours and convenience clinics, and AveraNow.

With AveraNow — our new 24/7 service that allows you to chat face to face with a provider via smartphone, laptop or tablet — we’re here for you 24 hours a day, seven days a week. You now have access to Avera providers any time of day from virtually any location.

It’s important for you to receive care at an appropriate place. No matter where you seek treatment from Avera, our goal is for you to reach the right provider to care for you, and for you to receive that care through the appropriate service, in the appropriate space.

For example, not every illness or injury is appropriate for AveraNow. You wouldn’t want to engage AveraNow with life-threatening chest pain. Conversely, if you have a sore throat, it’s not appropriate to be seen in the ER, where care is the most expensive and there may be the longest wait, when you can be seen on your smartphone.

It’s helpful to know the differences between urgent care and AveraNow. Both urgent care clinics and AveraNow treat a variety of issues. Urgent care clinics have set hours but treat a wider range of issues, such as sprains and lacerations, and have capabilities to do lab tests and X-rays.

AveraNow is a great option for people who have limited mobility or who can’t fit a clinic visit into their busy schedules, but this option has a limited range for treatment.

Your safety is always our No. 1 priority. If we can manage your care safely on an AveraNow visit, we’ll do that. But depending on your issue, we may ask you to seek another level of care, such as urgent care.

Learn more about the best way to connect with an Avera provider:

When should you seek Avera’s Urgent Care?

  • Infections: ear, throat, urinary
  • Sore throat, fever
  • Breathing difficulty: asthma, croup
  • Non-severe lacerations or cuts
  • Pains: back, stomach, shoulder
  • Headache with history of migraines

When should you seek Avera’s Emergency Department Care?

  • Chest pain
  • Head trauma
  • Pregnancy complications
  • Severe cut/lacerations
  • Disfigured finger/arm with possible broken bone
  • Shortness of breath
  • Severe headaches in patient with no history of headache
  • Active bleeding

When should you seek AveraNow?

  • Sinus infections
  • Upper respiratory ailments
  • Coughs
  • Urinary tract infections

If you need emergency care, call 911.

Live Better. Live Balanced. Avera.

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