When you have difficulties or questions about a health condition, give us a call during our office hours Monday through Friday. If we are unable to speak with you at that exact time, leave us a message so we may call you promptly with a response. Some questions can be answered over the phone; for others we will suggest an appointment. Refill requests will be processed only during office hours. Billing questions are received at (605) 225-5856.
Aberdeen Family Physicians
Avera St. Luke's State Street Medical Square
105 S. State St.
Aberdeen, South Dakota 57401
Phone: (605) 225-0378
Fax: (605) 225-7919
Business Office: (605) 225-5856
8 a.m. to 5 p.m. Monday - Friday
Incoming calls are generally answered by a switchboard operator and directed to the proper staff personnel or department. Please be specific to where you would like your call directed and have all pertinent information available to provide to the operator to speed your call along.
Our staff has been trained to answer most questions and inquiries. In the case that a staff member was unable to answer your question or help you, you will be directed to someone who is able to assist you better or a qualified staff member will return your call. Because of time restraints, only calls of "an emergency nature" will be forwarded directly to a physician's nurse. For all non-emergency calls, your name and phone numbers of where you can be reached will be provided to the nurse or physician for a return call. Our staff will make every effort to return calls within a reasonable time, so please do not make repeat calls as this will only delay the call process.
Email should not be used if your problem is urgent; please call us. We try to check emails daily, but cannot guarantee this. Further, email may not be confidential. If you use email, you are giving permission for the release of your medical information included in emails. If you have privacy concerns about the information, call us or speak to us in person.
If you are having an emergency, either call 911 or go directly to the Emergency Room of the nearest hospital. In Aberdeen, SD, contact Avera St. Luke's Hospital at 605-622-5000, located at 305 South State Street. The emergency room entrance is on the east end of the hospital.