Patient and Visitor Information
We strive to maintain an open and friendly clinic atmosphere. Our nurses and office staff have received special training to help us provide prompt, courteous medical attention to you - in person and on the phone.
Scheduling an Appointment
Appointments are scheduled in advance. We make every effort to honor all time commitments. On occasion, emergencies may cause delays. Whenever possible, we will inform you when this happens. When you call, you’ll be transferred to a scheduling receptionist. You will be asked to provide brief information regarding the reason for your visit. Your response helps us determine the length of time needed for your appointment.
To make an appointment call: 605-697-9500 or 1-800-658-5405.
Canceling an Appointment
If you need to cancel an appointment, kindly notify us at the earliest possible time so we may offer your appointment to another patient. When canceling, give the name of your provider and the date and time of the appointment. We appreciate your referrals and welcome new patients.
When You Arrive
Each visit begins at our reception area. There you will be asked to verify your mailing address and insurance information. The information you provide will be used to create your medical record and your billing account. Please be sure to bring your insurance information to every visit. If we have received copies of your previous medical records, they will be incorporated into your new record. If we have not received your records, you may choose to complete a request for medical records transfer from your precious provider. After you have finished checking in, you will be directed to the appropriate medical department.
Release of Information Request
You must sign a special form authorizing release before we release information concerning your health to any third party, such as an insurance company.
Your Next Visit
If your physician wishes you to return at a later time for additional examination or follow-up, please make this appointment before leaving.
For life-threatening injuries or illnesses, patients should be taken directly to the emergency department at Brookings Hospital. Please call 911 right away if you have a medical emergency. For less serious illness, contact our office first. If your need is urgent, please tell the scheduler and describe the nature of the problem. Treatment may be administrated right here in the office—which will save you time and money.
In the event that you need hospitalization, you would most likely be admitted to Brookings Hospital. Our physicians make rounds at your bedside and are involved in your care every step of the way.
If necessary, you may bring a language translator for assistance in communicating with the physician if English is not spoken. If you cannot arrange for a translator, a physician may use a language translator telephone service.