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Hospital Consumer Assessment of Healthcare Providers and Systems

Avera Sacred Heart Hospital

Through September 2010 

Technical definition:  All percentages reported are based on raw scoring percentages as calculated and reported to the Centers for Medicare and Medicaid (CMS) by Press Ganey Associates, Inc. The Press Ganey database compares results of 1,648 participating facilities for this initial HCAHPS data release.

 

Communications with Doctors

Definition: Patients reported how often their doctors communicated well with them during their hospital stay. "Communicated well" means doctors explained things clearly, listened carefully to the patient and treated the patient with courtesy and respect .

Always

Usually

Sometimes

Never

84% 14% 2% 0%