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Hospital Consumer Assessment of Healthcare Providers and Systems

Avera Sacred Heart Hospital

Through September 2010

Technical definition:  All percentages reported are based on raw scoring percentages as calculated and reported to the Centers for Medicare and Medicaid (CMS) by Press Ganey Associates, Inc. The Press Ganey database compares results of 1,648 participating facilities for this initial HCAHPS data release.


Communications with Nurses

Definition: Patients reported how often their nurses communicated well with them during their hospital stay. "Comunicated well" means nurses explained things clearly, listened carefully to the patient and treated the patient with courtesy and respect.






81% 17% 2% 0%