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Hospital Consumer Assessment of Healthcare Providers and Systems

Avera Sacred Heart Hospital

Through September 2010

Technical definition:  All percentages reported are based on raw scoring percentages as calculated and reported to the Centers for Medicare and Medicaid (CMS) by Press Ganey Associates, Inc. The Press Ganey database compares results of 1,648 participating facilities for this initial HCAHPS data release.




Overall Rating of Hospital

Definition: After answering all other questions on the survey, patients answered a separate question that asked for an overall rating of the hospital. Ratings were on a scale from 0 to 10, where "0" means "worst hospital possible" and "10" means "best hospital possible."




Below 6








72% 23% 5%

Definition: The survey asked patients whether the would recommend the hospital to their friends and family.


Definitely yes

Probably yes

Probably no

Definitely no

71% 26% 3% 0%