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Hospital Consumer Assessment of Healthcare Providers and Systems

Avera Sacred Heart Hospital

Through September 2010

Technical definition:  All percentages reported are based on raw scoring percentages as calculated and reported to the Centers for Medicare and Medicaid (CMS) by Press Ganey Associates, Inc. The Press Ganey database compares results of 1,648 participating facilities for this initial HCAHPS data release.

 

Responsiveness of Hospital Staff

Definition: Patients reported how often they were helped quickly when they used the call button or needed help in getting to the bathroom or using a bedpan .

 

Always

Usually

Sometimes

Never

71% 24 5% 0%