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Frequently Asked Medication Aide Questions

Student Questions

How do I enroll in Med Aide Online Training?

Independent students or facility students must register online for the Med Aide program (facility students must be registered by their Facility RN Instructor). Once registration is received Independent students will need to submit payment to gain access to username (ID) and password. The facility student’s facility will be billed for the Med Aide Online program and their Facility RN Instructor will have the username and password sent to their email for the student’s use. Contact us, as needed, with questions related to the online registration process.

Is a computer required to complete this training?

Yes; all students are required to have access to a computer (with sound and video capabilities, internet access, and the latest version of Adobe Flash Player* is recommended, along with the latest version of Adobe Reader.) Internet browsers recommended for accessing this course are Google Chrome and Mozilla Firefox. Students may also use Internet Explorer (latest versions are recommended). Cookies must be enabled to provide continuity and maintain your login from page to page. You must also enable pop-up windows and Javascript. Internet Explorer 8 will not support the features of this course.

*Please note that different operating systems such as Windows 8 may incorporate Adobe Flash Player into the Internet Explorer browser.

Please contact us regarding technical difficulties, and have ready the operating system you are using, what internet browser you are using, and how you access the internet. If possible, try using a different internet browser and/or a different way to access the internet. For example, if you are on a network in a facility try WiFi.

Are there any pre-requisites?

Yes, a student must submit a High School Diploma or GED to Facility RN Instructor before he/she will be issued a certificate of completion. The student may not work as a medication aide without submission of High School Diploma or GED.

How many hours are required for the program?

The entire program, as approved by the South Dakota Board of Nursing, is 20 hours. The Online modules and Online lab are self-paced. The program is designed to allow students to complete the Online modules, chapter quizzes, unit exams, and 1:1 Skills Performance Checklist, at a pace comfortable for them and Facility RN Instructor.

What materials are required for the course?

The following materials are required for participation/completion of the Avera Med Aide Online Training Solutions© program:

  1. Textbook: Sorrentino, S. & Remmert, L. 2009), Mosby’s Textbook for Medication Assistants, Mosby: St. Louis, MO. ISBN: 978-0-323-04687-9.
  2. A computer with internet, Adobe Acrobat Reader 9 or later, sound and video capabilities; printer capability is recommended but not required.
  3. All required forms needed throughout the program are located on our website or within the program at the top of Units 1 and 2. at www.averasolutions.org.
  4. Avera Med Aide Online Training Solutions Program Evaluation tool will be completed at the conclusion of the Online program.

Is the program progressive?

Yes; the program is progressive. There are 35 text chapters accompanied by Online training Chapters with embedded practice questions, Online Chapter Quizzes, proctored Online Unit 1 & 2 Exams, an Online Lab and Quiz, 1:1 Skills Performance Evaluation. The Facility RN Instructor must be available for student questions and may contact, AESS RN Instructor if unclear about content related questions. If AESS RN Instructor is to complete 1:1 Skills Performance Evaluation, the student must contact AESS to schedule the 1:1 Skills Performance Evaluation.

How is the program structured?

Begin with reading the Avera Med Aide Online Training Program© overview and syllabus which outlines the training program. The required textbook is: Sorrentino, S. & Remmert, L. (2009), Mosby’s Textbook for Medication Assistants, Mosby: St. Louis, MO. ISBN: 978-0-323-04687-9. This textbook has an optional workbook that is not a required component of the Avera Med Aide Online Training Solutions© program. However, the facility, or if you are an Independent student, may wish to purchase it as an additional training tool to reinforce instruction.

Unit 1: Read text and complete accompanying online chapter modules, and then complete the Online Chapter Quizzes (Chapters 1-4, 6, 8-13). Students may retake Chapter Quizzes until minimum score of 85% is achieved.

Online 1 Exam: Students must achieve a minimum score of at least 85%. If failure to achieve an 85%, a student may retake this exam one time after the first attempt has been completed (the student is encouraged to review missed questions). If not successful after retake, the student must be registered Online as a new student, and restart the program again, beginning with Unit 1, Chapter 1(new student fee will be charged at this time). If at least an 85% is achieved on first or second attempt the student may proceed to Unit 2. Facility students are proctored by the Facility RN Instructor or his/her approved proctor. Independent students are contact AESS to schedule all Exams and the 1:1 Skills Performance Evaluation at the AESS location. Unit 1 Exam allows for 2.0 hours for completion.
Unit 2: Read text and complete accompanying Online Chapter modules, and then complete the Online Chapter Quizzes (chapters 5, 7, 14-35). Students may repeat Chapter Quizzes until a required minimum score of 85% is achieved.

Online Unit 2 Exam: Students must achieve a minimum score of at least 85%. If failure to achieve an 85%, a student may retake this exam one time after the first attempt has been completed (the student is encouraged to review missed questions). If not successful after retake, the student must be registered Online as a new student, and restart the program again, beginning with Unit 1, Chapter 1(new student fee will be charged at this time). If at least an 85% is achieved on first or second attempt the student may move on. If successful continue onto the Online lab. Facility students are proctored by the Facility RN Instructor or his/her approved proctor. Independent students are contact AESS to schedule all Exams and the 1:1 Skills Performance Evaluation at the AESS location. Unit 2 Exam allows 2.5 hours for completion.

Online lab and Quiz: Complete the Online Lab and Quiz. You may repeat the Quiz until a required minimum score of 85% is achieved.

(3 hour) 1:1 Skill Performance Evaluation: Facility students are scheduled to complete this component with their Facility RN Instructor, at their facility. If the facility requests AESS to complete this component at the AESS location (an additional fee is required), the Facility RN Instructor is to contact AESS to arrange and schedule this component with the AESS RN Instructor. Independent students must contact AESS to schedule.

What happens if I retake an exam but don’t achieve a minimum score of 85%?

If the student does not successfully complete a proctored exam, the student may retake each exam one time after the first attempt has been completed (the student is encouraged to review missed questions).

If a second attempt on any Exam does not meet the requirement of at least a score of 85%, the student must register online as a new student, and begin the program from Unit 1, Chapter 1 (a new student fee will be charged).

Is the online lab and quiz required?

Yes. The online lab and quiz is scheduled for 2 hours and 40 minutes, plus time to take the Quiz. The online lab quiz may be repeated until a required minimum of 85% is achieved. Quiz score is to be recorded on the Med Aide Training Documentation form.

What are the clinical component of the program?

For facility students, the Facility RN Instructor based in your facility is responsible to provide the 1:1 Skill Performance Evaluation at the facility, or may contact us to schudule the student do the 1:1 Skills Performance Evaluation at the Avera Education & Staffing Solutions office location. The procedure checklists and the 1:1 clinical skills checklist are available on our website or within the course, at the top of Units 1 and 2. Students are to use the AESS Procedure Checklists as guides to prepare for this component.

Who do I contact if I questions or technical issues?

If employed in a health care facility, the first person to talk with is the nurse in your facility identified as the Facility RN Instructor. This individual will oversee your training.

Should you and the Facility RN Instructor require further clarification, contact the RN Instructor at Avera Education and Staffing Solutions between 9:00 a.m. and 4:00 p.m. Monday – Friday (excluding holidays).

You may submit your question via email to averasolutions@avera.org to the attention of Med Aide Training Programs. If you are an Independent student, you will be working directly with the Avera Education and Staffing Solutions RN Instructor. Every effort will be made to respond to your question as soon as possible; all questions will receive a response within 24 hours (excluding holidays/weekends).

How do I complete the State application?

The facility Instructor will assist you with completing the Initial Medication Aide Registration Application to take the South Dakota Unlicensed Medication Aide Exam. Information regarding the Unlicensed Medication Aide (UMA) is located at the SD Board of Nursing website at: http://doh.sd.gov/boards/nursing/MATPApproval.aspx#UMAExam

Where is Avera Education & Staffing Solutions located?

We are located at:

Benedictine Center (4th floor)
Avera Sacred Heart Hospital Campus
1000 W. 4th St., Suite 9
Yankton, SD 57078
Phone: 605-668-8475

Is a student allowed to administer medications while enrolled in the program?

No; the student is not authorized to administer medications until he/she has been awarded a Med Aide Online Training Solutions© program certificate of completion and passed the South Dakota Unlicensed Medication Exam.

Is any additional training required in South Dakota?

For South Dakota long-term care facilities, under ARSD 44:73:04:05, it is recommended that Med Aides be provided an annual competency training, i.e., “Personnel training, additional personnel education shall be based on facility identified needs”;

For SD Assisted Living facilities under ARSD 44:70:04:14.

Optional services, “Any unlicensed assistive personnel shall receive ongoing resident specific training for medication administration and annual training in all aspects of medication administration occurring at the facility.

NOTE: Please regularly visit the South Dakota Board of Nursing website to review specific requirements related to Med Aide, so you are aware of changes as they become available; visit http://doh.sd.gov/boards/nursing/MATPApproval.aspx#UMAExam

RN Clinical Sponsor Questions

How do I enroll a student in the program?

If you need assistance with registering or technology please contact us by phone at 605-668-8475 or email, Mon. - Fri, 9 a.m. to 4 p.m., excluding holidays. We will direct you through the online registration process if necessary. Once registered, a user name (ID) and password will be issued to access the online program for student use via email, and a separate Exam code will be issued for the Facility RN Instructor to use to access the Unit Exams.

The Facility RN Instructor code is a secure code and must be entered only by the Facility RN Instructor or his/her proctor. All exams must be proctored (directly observed) by the Facility RN Instructor or his/her designated proctor. The Facility RN Instructor is ultimately responsible for the security of the Exam code. The student is NOT to have access to the secure Facility RN Instructor code at any time. The registration process for the program is completed at www.averasolutions.org, however access to the actual Avera Med Aide Online Training Solutions program contents and Exams are accessed online.

Is a computer required to complete this training?

Yes; all students are required to have access to a computer (with sound and video capabilities, internet access, and the latest version of Adobe Flash Player* is recommended, along with the latest version of Adobe Reader.) Internet browsers recommended for accessing this course are Google Chrome and Mozilla Firefox. Students may also use Internet Explorer (latest versions are recommended). Cookies must be enabled to provide continuity and maintain your login from page to page. You must also enable pop-up windows and Javascript. Internet Explorer 8 will not support the features of this course.

*Please note that different operating systems such as Windows 8 may incorporate Adobe Flash Player into the Internet Explorer browser.

Please contact us regarding technical difficulties, and have ready the operating system you are using, what internet browser you are using, and how you access the internet. If possible, try using a different internet browser and/or a different way to access the internet. For example, if you are on a network in a facility try WiFi.

Are there any pre-requisites?

Yes, a student must submit a High School Diploma or GED to Facility RN Instructor before he/she will be issued a certificate of completion. The student may not work as a medication aide without submission of High School Diploma or GED.

How many hours are required for the program?

The program, as approved by the South Dakota Board of Nursing, has a minimum of 20 hours of content. The program is designed to allow students to complete textbook reading, Online Chapters, Online Chapter Quizzes, Online Lab, and Unite Exams while learning at their own pace. The Online Lab is 2 hours and 40 minutes in length, plus time to complete the Online Lab Quiz. The 1:1 Skills Performance Evaluation, documented on the 1:1 Clinical Skills Checklist, is scheduled as a 3 hour session, to be completed at either the facility or our location.

Please contact us to schedule with an RN Instructor (an additional fee is required). All forms needed to complete the program are located at www.averasolutions or within the course online, at the top of Units 1 and 2. There are two Unit Exams, all of which must be passed with a score of 85%, in order to progress through the program.

Unit Exams are time limited, requiring student to complete all questions within the Exam time limitations as follows: Unit 1 Exam = 2.0 hours; Unit 2 Exam = 2.5 hours

Is the program progressive?

The student must read the Med Aide Online Training Solutions© overview and syllabus which outlines the training program. This includes references to required reading in the textbook. The required textbook is: Sorrentino, S. & Remmert, L. 2009), Mosby’s Textbook for Medication Assistants, Mosby: St. Louis, MO. ISBN: 978-0-323-04687-9. This textbook has an optional workbook that is not a required component of the Avera Med Aide Online Training Solutions© program. However, the facility may wish to purchase as an additional training tool to reinforce instruction.

Once registered, a username and password will be sent to the email used in registration (should be the Facility RN Instructor email for facility students) and access will be active for the individual student’s use for 90 days. If the student requires additional time after 90 days of username/password use, an additional fee is required to complete the course/program.

Contact us to secure additional fee schedule if needed. A Facility RN Instructor Exam code will also be sent at this time, to access Units 1 & 2 Exams, to be used by the Facility RN Instructor or his/her designated proctor only. The Exam code must be physically entered only by the Facility RN Instructor or designated proctor. The Exam code is not to be shared with the student at any time.may move on. If successful continue onto the Online lab. Facility students are proctored by the Facility RN Instructor or his/her approved proctor. Independent students should contact us to schedule all Exams and the 1:1 Skills Performance Evaluation at our location. Unit 2 Exam allows 2.5 hours for completion.

Program Outline

Unit 1 and 2

To begin, login on our website using the username and password that was sent to the Facility RN Instructor (this username and password may be shared with the student); next select Med Aide Online Training Solutions, then select Unit 1 Med Aide Online Training Solutions. The student username and password is entered next. If you have not already done so, the forms required for the course may be accessed and printed within the progam as well. The student must read the text chapters, complete the accompanying Online training Chapters, and Chapter Quizzes (Unit 1 chapters 1-4, 6, 8-13 and Unit 2 (chapters 5, 7, 14-35).

A student may retake each chapter Quiz until minimum score of 85% is achieved and then record each Online Chapter Quiz result onto the Med Aide Facility Training Documentation form. Once, the Facility RN Instructor has verified that each Chapter in Unit 1 and 2 have a passing score of at least 85%, the Facility RN Instructor may proctor (or designate a proctor) the Unit Exams using the Exam code. (NOTE: the Facility RN Instructor Exam code is separate from the program username and password. The Facility RN Instructor will receive an email with the Exam code upon approved registration. The Exam code is not to be shared with any student, at any time.

Online Lab and Quiz, and Proctored Exam (limits) for Unit Exams

The same Facility RN Instructor Exam code is used for all Exams and is operational for one attempt, plus one reattempt/retake if needed). Exams are accessible at time (24/7), however technology support or other program access concerns or questions are only available M-F, 9am-4pm, excluding holidays. Upon completion of an Exam, the Facility RN Instructor or designated proctor must then record all attempts, including one reattempt for each Unit Exam, onto the Med Aide Facility Training Documentation form.

If a student is successful with Unit 1 Quizzes and Exam (must score at least 85%), the student may advance to Unit 2 Quizzes and Exam (and if successful on Unit 2, student may progress to Online Lab and Quiz (the Quiz may be retaken until a minimum score of at least 85% is achieved; record score onto Med Aide Training Documentation form. When Online Lab and Quiz are complete and recorded, student may advance to the 1:1 Skills Performance Evaluation. If student is not successful after two attempts of a Unit, the Facility RN Instructor must retain the Med Aide Facility Training Documentation form (completing as much as possible, and include signatures/dates of both the student and Facility RN Instructor to be kept in Employee Training/Personnel File). If the student is approved by the facility to restart the course, the student must restart the program (unsuccessful with the progression of Unit Exams) each time starting with Unit 1, AND a new fee is charged.

1:1 Skills Performance Evaluation (3 hour)

The 1:1 Skills Performance Evaluation may be done at the facility or at the our location. If we are completing the 1:1 Skills Performance Evaluation, the Facility RN Instructor must contact us to make arragements, as most facility students have this element completed at their respective facility. If completed at the facility, the student does not need to be scheduled, and the 1:1 Skills Performance Evaluation may be provided at a time convenient for the facility. For the 1:1 Skills Performance Evaluation to be completed accurately, both the Facility RN Instructor and the student, are to use the Procedure Checklists as a guide in conducting skills and documenting results on the required 1:1 Clinical Skills Checklist (form must be completed in its entirety; if student does not have an opportunity to administer any one of the line items of the 1:1 Clinical Skills Checklist, at minimum, the student must at minimum simulate or explain procedure to the Facility RN Instructor to ensure competency.

Once registered, do I need to register the student for additional training?

Yes, if a student wants us to complete the 1:1 Skills Performance Evaluation, the Facility RN Instructor must contact us at 605-668-8475 to schedule.

Is the online lab and quiz required?

Yes. The Online Lab and Quiz is a component of the required

4 hours of clinical or laboratory instruction. This training assists with providing instruction on medication administration, review of the routes of medication, and use of the medication administration record/MAR. The Online Lab Quiz may be repeated until a required minimum of 85% is achieved; a student is to record the Quiz result onto the Med Aide Facility Training Documentation form

What are the clinical component of the program?

Based on South Dakota Administrative Rule (ARSD 20:48:04.01:14), the faculty-to-student ratio cannot exceed 1:8 in a clinical setting. However, a 1:1 ratio (one instructor per one student at a time) is required for the Skills Performance Evaluation. The Procedure Checklists are to be used to guide the completion of the Clinical Skills Checklist for the 1:1 Skills Performance Evaluation. Both forms can be found on our website for both the student and Facility RN Instructor to access. The completed 1:1 Clinical Skills Checklist must be retained at the facility in the Employee Training/Personnel File.

The 1:1 Skills Performance Evaluation is the clinical or laboratory instruction component of the program, required to demonstrate medication administration and evaluate individual competence. This 1:1 Skills Performance Evaluation must be completed for a total of at least 3 hours, and be completed by the Facility RN Instructor at the employing facility in a clinical or setting (or the Facility RN Instructor may contact us to complete this component at our location (additional fee required).

It is essential that the student receives orientation that demonstrates competence with the facility’s medication delivery system and medication policies/procedures after the student receives the Med Aide training program certificate of completion. This should be done prior to independently providing medication administration at a facility after the student has passed the Required South Dakota Unlicensed Medication Aide Exam. (NOTE: All elements noted on the 1:1 Clinical Skills Checklist (used to document the three (3) hour 1:1 Skills Performance Evaluation) must be completed.

If the student does not have an opportunity to complete any route(s) of administration in the clinical setting, the student must at a minimum, discuss the proper procedure for completing each route of medication administration in the laboratory setting.

What training is rquired to be a Facility RN Instructor?

An Online Train-the-Trainer instruction for the Facility RN Instructor is required initially. The Facility RN Instructor will be sent/emailed a username and password to access the Train-the-Trainer program for the Avera Med Aide Online Training Program. This will be done to clarify expectation of the Facility RN Instructor and element of the program.

The Facility RN Instructor is responsible to:

  • Register the student Online for access to the program, and if necessary to reregister the student for subsequent access of the Online program (NOTE: registering the student for new Online access requires repayment of the program fee when student was not successful in passing Exams or the 1:1 Skills Performance Evaluation);
  • Ensure username and password, program content, exam security is maintained;
  • Proctor or designate another person to proctor the Online Unit Exams, if done at facility (NOTE: If the Facility RN Instructor delegates proctoring of Exams to another employee of the facility, the Facility RN Instructor remains responsible for ensuring that all Exams are proctored and all elements of the proctored Exams and the Exam code are secure.
  • Ensure accuracy of transferred Online Chapter Quiz scores, Online Unit Exam scores, and Online Lab Quiz score, to the Med Aide Facility Training Documentation form, ensuring student username and password and Exam code are secure.
  • Complete and document the 1:1 Skills Performance Evaluation (clinical or setting) schedule the student to have us complete this component at our location. (NOTE: If we complete the 1:1 Skills Performance Evaluation, the student will return a copy of the documentation to the Facility RN Instructor to be kept in the employer record).
  • Maintain a copy of all completed documentation in the student’s employee training or employee personnel file.
  • Be available for student questions and for contacting our RN Instructor to clarify content-related questions.
  • Fax: 605-668-8483

Please Note: due to the size of the learning Chapter files, each Online Chapter may take a few moments to download to the computer workstation.

What materials are required for the course?

The program, as approved by the South Dakota Board of Nursing, has 20 hours of content. The program is designed to allow students to complete textbook reading, Online Chapter, Online Quizzes, and an Online Lab and Quiz, while learning at their own pace. The 1:1 Skills Performance Evaluation, documented on the 1:1 Clinical Skills Checklist, is scheduled as a 3 hour session, to be completed at either the facility or at our location.

All forms needed to complete the program are located on our website or within the course at the top of Units 1 and 2. There are two Unit Exams, of which must be passed with a score of 85%, in order to progress through the program. Unit Exams are time limited, requiring student to complete all questions within the Exam time limitations as follows: Unit 1 Exam = 2.0 hours; Unit 2 Exam = 2.5 hours.

How do I view and print a student’s grades?

Once in the online program, on the left-margin there is a tab entitled, “Administration.” Open that tab and select ‘grades’ and print.

Who do I contact if I have questions or need technical assistance?

Contact the RN Instructor at Avera Education & Staffing Solutions and submit your question at averasolutions@avera.org. Every effort will be made to respond to your question as soon as possible. All questions will receive a response within 24 hours (excluding weekends and holidays).

Upcome completion of the program, what is the next step?

Complete the Student Log Form in its entirety. Ensure you have an Approved Proctor. To become an approved proctor for the South Dakota Unlicensed Medication Aide Exam. Register the student to complete the South Dakota Unlicensed Medication Aide Exam by downloading the Initial Registration Application Request Form. You also review additional information for the Facility RN Instructor.

Where do I find Skills Performance Evaluation dates held at Avera Education & Staffing?

1:1 Skills Performance Evaluation may be registered for Online on our website. Location:

Avera Sacred Heart Hospital Campus
Benedictine Center (4th floor)
1000 W. 4th St., Suite 9
Yankton, SD 57078
Phone: 605-668-8475

Is a student allowed to administer medications while enrolled in the program?

No, the student is not authorized by us to administer medications until he/she has been awarded a Med Aide Onlne Training Solutions© program certificate of completion and has passed the South Dakota Unlicensed Medication Aide Exam.

Is any additional training required in South Dakota?

For South Dakota long-term care facilities, under ARSD 44:73:04:05, it is recommended that Med Aides be provided an annual competency training, i.e., “Personnel training, additional personnel education shall be based on facility identified needs”;

For SD Assisted Living facilities under ARSD 44:70:04:14.

Optional services, “Any unlicensed assistive personnel shall receive ongoing resident specific training for medication administration and annual training in all aspects of medication administration occurring at the facility.

NOTE: Please regularly visit the South Dakota Board of Nursing website to review specific requirements related to Med Aide, so you are aware of changes as they become available; visithttp://doh.sd.gov/boards/nursing/MATPApproval.aspx#UMAExam

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