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Mitchell Laboratory Service Center

Find resources for the Mitchell, SD Avera Laboratory Network client service center.

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Client Resources

Service Overview

Outreach

Our laboratory consultant staff offer customized consultation services for physician offices, clinics and hospital-based laboratories as well as onsite contracted laboratory management. The consultants are experienced Medical Laboratory Scientists with many years of laboratory and management experience. They are well versed with CLIA standards, compliance and billing issues as well as with COLA and CAP accreditation requirements. Our consultants will work with your staff to evaluate new laboratory methods or instruments, provide guidance and support for all disciplines of the laboratory, and also offer continuing education through webinars, onsite training, or group events as requested.

ALN-Mitchell provides courier services to our clients in keeping with the highest quality and ethical standards. For those tests that are not performed in our Avera Queen of Peace Laboratory, we utilize Avera McKennan (Sioux Falls, SD), ARUP Laboratory, (University of Utah) and Mayo Laboratory (Rochester, Minnesota). ARUP and Mayo are two of the most prestigious facilities in the United States.

Online Test Ordering and Results Reporting are available through ALN using the Atlas MD Bridge product which can be interfaced to your electronic Medical Record (eMR).

Client Services

Client Services is the primary contact for the laboratory clients and customers, both inpatient and outpatient. This area of the laboratory is staffed by specially trained laboratory professionals whose primary duty is to assist our clients and patients. These Medical Laboratory Technicians have received customer service training. They also make arrangements to connect clients/customers to our professional resources (Pathologists and other laboratory professionals).

Additionally, Client Services personnel are responsible for packaging and shipping tests performed by referral laboratories, test/specimen/client problem resolution, verbal and electronic communication with customers following established standards and procedures.

Our Client Service Departments specialize in handling all client needs relating to:

•Specimen requirements

•Test result inquiries

•Test availability assistance

•Client communication needs

•Specialized reporting requirements

•Courier and supply assistance

•Testing change assistance

•Billing inquiries

Comprehensive Scope of Services

ALN-Mitchell offers an extensive range of testing at the local level to allow rapid turn-around of results. Our scope of services includes much more than testing to support our customer’s laboratory and facility needs. Additional outreach value-added services that can be custom-designed to meet your specific needs include:

•Management & Technical Consultation

•Regulatory & Accreditation Compliance Guidance

•Pathologist Clinical Consultants

•Clinical Laboratory Directorships

•Continuing Education & Competency Assessment support

•Courier & Delivery Services

Outreach Courier Service

  • Routine scheduled courier routes Monday-Friday
  • Excluding the major holidays (New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day)
  • For specific courier information call:1-800-995-5591, (605)995-2214.

Medicare and Compliance

Service Center and Specimen Collection References

Client and Testing Forms

General Information

Licensure and Accreditation Documents

Laboratory Licensure and Accreditation Documents

Client Service Support

  • Call: 605-995-2214, 605-995-6324 or 1-800-995-5591
  • Fax: 605-995-2282

Avera Queen of Peace 
525 N. Foster
Mitchell, SD 57301

Client Service Hours

  • Monday - Friday 7:00 AM - 5:00 PM
  • Excluding the major holidays (New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas)

Client Support Extended Service Hours:

  • 7 days a week
  • 24 hours a day including major holidays

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