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Service Centers

    Sioux Falls Service Center

    Avera McKennan Hospital, Sioux Falls SD

    Location and Customer Support Information

    Avera McKennan Laboratory
    800 E. 21st Street
    PO Box 5045, Sioux Falls, SD 57117
    Phone: 1-800-560-4846 or
    (605) 322-7187
    Fax: (605) 322-7183
    E-mail: clientservices@avera.org

    Visit the Avera McKennan Laboratory website

     

    Catalog / Forms / Resources

    Avera McKennan Regional Laboratory Online Test Directory/Catalog

    Hours

    Client Service Regular Business Hours

    • Monday-Friday 6:30am-5:00pm
    • Saturday 7:30am-4:00pm
    • Excluding the major holidays (New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas)

    Client Support Extended Service Hours

    • 7 days a week
    • 24 hours a day including major holidays

    Outreach Courier Service

    • Routine scheduled courier routes Monday-Friday
    • Limited weekend scheduling (Sat/Sun) - For Acute Care Facilities only
    • Excluding the major holidays (New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas)
    • For courier needs, contact Client Services

     


     

    Mitchell Service Center

    Avera Queen of Peace, Mitchell SD

    Location

    Avera Queen of Peace
    525 N. Foster
    Mitchell, SD 57301
    Phone: (605) 995-2214, 995-6324 or 1-800-995-5591
    Fax: (605) 995-2282


    Laboratory Director

    Laurie Robey
    Avera Laboratory Network
    Mitchell Service Center
    525 N. Foster
    Mitchell, SD 57301

    Phone: (605) 995-5649
    Email: laurie.robey@avera.org


    Outreach Consultant

    Vicki Lehrman, MT(ASCP)
    Avera Laboratory Network
    Mitchell Service Center
    525 N. Foster
    Mitchell, SD 57301
    Phone: (605) 995-2261
    Email: vicki.lehrman@avera.org


    Medical Director

    Kim M. Lorenzen, M.D
    Phone: (605) 995-6300 or 1-800-995-5591

    Client Service Representatives

    • Betty Polly
    • Sandi Johnson

    Phone:  (605) 995-2214, 995-6324 or 1-800-995-5591

    Fax:  (605) 995-2282


    Clinical Pathology Consultation

    Kim M. Lorenzen, M.D.
    Physicians Laboratory Website
    Phone: (605) 995-6300 


    Licensure, Acceditation and Compliance

    Specimen Guidelines

    Regular Client Service Business Hours
    7:00 am - 5:00 pm
    Monday - Friday (excluding major holidays)

    Extended Client Service Hours
    7 days a week
    24 hours a day including major holidays

    Courier Service Coverage
    Routine Monday-Friday
    (except major holidays-New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day )

    For specific courier information call:

    (605) 995-2214, 995-6324 or 1-800-995-5591

    Yankton Service Center

    Avera Sacred Heart, Yankton SD

    Location

    Avera Sacred Heart
    501 Summit St.
    Yankton, SD 57078
    Phone: (605) 668-8169
    Fax: (605) 668-8168


    Laboratory Director

    Warren Erickson
    501 Summit St.
    Yankton, SD 57078
    Email: werickson@avera.org


    Clinical Pathology Consultation

    Physicians Laboratory, Inc.
    Physicians Laboratory Website
    Richard D. Strom, MD
    Medical Director
    Phone: (605) 668-8171

    Technical Consultants

    • Patrick Zelenka, MT (ASCP), LIS & Consultation
      Phone: (605) 668-8170
      Email: pzelenka@avera.org
    • Terri Mingo, MT (ASCP), Lab Supervisor, Lab Coordinator & Consultation
      Phone: (605) 668-8559
      Email: tmingo@avera.org
    • Glenn Johnson, MLT (ASCP), Customer Service Coordinator
      Phone: (605) 668-8557
      Email: gjohnson@avera.org
    • Michelle Friesen, MT (ASCP), Consultant
      Phone: (605) 668-8169
      Email: mfriesen@avera.org
    • Doris Heilman, MT (ASCP), Consultant
      Phone: (605) 668-8169
      Email: DHeilman@Avera.org


    Other Information (site specific)

    Licensure, Accreditation and Compliance

    Technical Bulletin

    Client Service Department

    Phone: (866) 256-2744
    Fax: (605) 668-8168


    Regular Client Service Business Hours

    7:30 am - 5:00pm
    Monday - Friday (excluding major holidays)


    Extended Client Service Hours

    7 days a week
    24 hours a day including major holidays


    Courier Service Coverage

    Routine Monday-Friday
    (except major holidays-New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day)

    For specific courier information call: (605) 668-8173

    Aberdeen Service Center

    Avera St. Luke's, Aberdeen SD

    Location

    Avera St. Luke's
    305 S. State St.
    Aberdeen, SD 57401
    Phone: (605) 622-5546 or
    1-800-225-8537 ext. 5546
    Fax: (605) 622-5266


    Laboratory Director

    Jill Hanley MT(ASCP)
    Avera Laboratory Network - Aberdeen Service Center
    305 S. State St.
    Aberdeen, S.D. 57401
    Phone: (605) 622-5857
    Email: jill.hanley@avera.org 

    Laboratory Operation Manager

    Bernie Reddy MT(ASCP)
    Avera Laboratory Network - Aberdeen Service Center
    305 S. State St.
    Aberdeen, S.D. 57401
    Phone: (605) 622-2603

    Laboratory Information System Analyst

    Deb Neitzel MT(ASCP)
    Avera Laboratory Network - Aberdeen Service Center
    305 S. State St.
    Aberdeen, S.D. 57401
    Phone: (605) 622-5813


    Consultants

    • Tami Svatos, MT(ASCP), Technical Consultant
      Avera Laboratory Network - Aberdeen Service Center
      305 S. State St.
      Aberdeen, S.D. 57401
      Phone: (605) 622-5546 or 1-800-225-8537 Email: tami.svatos@avera.org  
    • Ardith Fiechtner-Petersen MT(ASCP)
      Technical Consultant
      Avera Laboratory Network - Aberdeen Service Center
      305 S. State St.
      Aberdeen, S.D. 57401
      Phone: (605) 622-5546                                                                  


    Medical Director

    Thomas Buttolph, M.D.
    Phone: (605) 622-5062 or
    1-800-225-8537 ext. 5062


    Clinical Pathology Consultation

    Thomas Buttolph, M.D.
    Phone: (605) 622-5062

    Bari Fritz, M.D.
    Phone: (605) 622-5063

     

    Licensure, Accreditation and Compliance

     

    Regular Client Service Business Hours
    8:00 am - 6:00pm
    Monday - Friday (excluding major holidays)


    Extended Client Service Hours
    7 days a week
    24 hours a day including major holidays


    Courier Service Coverage
    Routine Monday-Friday
    (except major holidays-New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day )

    For specific courier information call: (605) 622-5546 or 1-800-225-8537 ext. 5546

      Hours

      Service Center and Courier Service Hours

      Aberdeen Service Center

      Regular Client Service Business Hours
      8:00 am - 6:00pm
      Monday - Friday (excluding major holidays)

      Extended Client Service Hours
      7 days a week
      24 hours a day including major holidays


      Mitchell Service Center

      Regular Client Service Business Hours
      6:00 am - 4:30pm
      Monday - Friday (excluding major holidays)

      Extended Client Service Hours
      7 days a week
      24 hours a day including major holidays


      Sioux Falls Service Center

      • Avera Doctors Plaza - 3rd Floor
        Hours:  7 a.m. to 5 p.m. Monday-Friday (no holidays)
        Parking:  Just outside the building
      • Avera Doctors Plaza 2 - 3rd Floor
        Hours:  6 a.m. to 7 p.m. Monday-Friday (no holidays)
        Parking: 5th Floor of North Parking Ramp (if 5th is full, parking is available on other levels)
        Entrance:  ADP2 Main Entrance or Skywalk may be used.
      • Physicians Office Building - 7th Floor
        Hours:  8 a.m. to 5 p.m. Monday-Friday (no holidays)
        Parking:  South Parking Ramp ***
      • Avera Cancer Institute - 2nd Floor
        Hours:  8 a.m. to 5 p.m. Monday-Friday (no holidays)
        Parking: South Parking Ramp ***
        *** Valet parking available for individuals needing assistance.

      Extended Client Service Hours
      7 days a week
      24 hours a day including major holidays


      Yankton Service Center

      Regular Client Service Business Hours
      7:30 am - 5:00pm
      Monday - Friday (excluding major holidays)

      Extended Client Service Hours
      7 days a week
      24 hours a day including major holidays

      Courier Service Coverage
      Routine Monday-Friday
      (except major holidays-New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day)

      Supplies

      Supplies required to assure proper test requisition, specimen preparation and transportation to our Avera Laboratory Network Service Centers are supplied at no charge to our clients. These supplies include transport bags, containers, and tubes, specialty collection kits, requisitions, reference catalogs and literature. You may submit your supply order via phone, fax or courier.

      Aberdeen Service Center

      Hours of service: Monday through Friday 0800-1800
      Phone number: 800-225-8537
      Fax: 605-622-5266
      Request for Supplies (PDF form) - Please mail or fax to address / number on form.


      Mitchell Service Center

      Hours of service: Monday through Friday 0730-1530
      Phone number: 800-995-5591 or 605-995-2342
      Fax: 605-995-2282
      Request for Supplies (PDF form) - Please mail or fax to address / number on form.


      Sioux Falls Service Center

      Hours of service: Monday through Friday 0700-1900
      Phone number: 800-560-4846 or 605-322-7187
      Fax: 605-322-7183
      Request for Supplies (PDF form) - Please mail or fax to address / number on form.


      Yankton Service Center

      Hours of service: Monday through Friday 0730-1700
      Phone number: 866-256-2744
      Fax: 605-668-8168
      Request for Supplies (PDF form) - Please mail or fax to address / number on form.