Service Centers
Avera McKennan, Sioux Falls, SD
Sioux Falls Service Center
Location and Customer Support Information
Avera McKennan Laboratory
800 E. 21st Street
PO Box 5045, Sioux Falls, SD 57117
Phone: 1-800-560-4846 or
(605) 322-7187
Fax: (605) 322-7183
E-mail: clientservices@avera.org
Visit the Avera McKennan Laboratory website
Catalog / Forms / Resources
Avera McKennan Regional Laboratory Online Test Directory/Catalog
Hours
Client Service Regular Business Hours
- Monday-Friday 6:30am-5:00pm
- Saturday 7:30am-4:00pm
- Excluding the major holidays (New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas)
Client Support Extended Service Hours
- 7 days a week
- 24 hours a day including major holidays
Outreach Courier Service
- Routine scheduled courier routes Monday-Friday
- Limited weekend scheduling (Sat/Sun) - For Acute Care Facilities only
- Excluding the major holidays (New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas)
- For courier needs, contact Client Services
Service Information
Avera McKennan Laboratory Service Information
Avera Queen of Peace, Mitchell SD
Mitchell Service Center
Location
Avera Queen of Peace
525 N. Foster
Mitchell, SD 57301
Phone: (605) 995-2214, 995-6324 or 1-800-995-5591
Fax: (605) 995-2282
Laboratory Director
Laurie Robey
Avera Laboratory Network
Mitchell Service Center
525 N. Foster
Mitchell, SD 57301
Phone: (605) 995-5649
Email: laurie.robey@avera.org
Outreach Consultant
Vicki Lehrman, MT(ASCP)
Avera Laboratory Network
Mitchell Service Center
525 N. Foster
Mitchell, SD 57301
Phone: (605) 995-2261
Email: vicki.lehrman@avera.org
Medical Director
Kim M. Lorenzen, M.D
Phone: (605) 995-6300 or 1-800-995-5591
Client Service Representatives
- Betty Polly
- Sandi Johnson
Phone: (605) 995-2214, 995-6324 or 1-800-995-5591
Fax: (605) 995-2282
Clinical Pathology Consultation
Kim M. Lorenzen, M.D.
Physicians Laboratory Website
Phone: (605) 995-6300
Licensure, Acceditation and Compliance
Specimen Guidelines
Regular Client Service Business Hours
7:00 am - 5:00 pm
Monday - Friday (excluding major holidays)
Extended Client Service Hours
7 days a week
24 hours a day including major holidays
Courier Service Coverage
Routine Monday-Friday
(except major holidays-New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day )
For specific courier information call:
(605) 995-2214, 995-6324 or 1-800-995-5591
Avera Sacred Heart, Yankton SD
Yankton Service Center
Location
Avera Sacred Heart
501 Summit St.
Yankton, SD 57078
Phone: (605) 668-8169
Fax: (605) 668-8168
Laboratory Director
Warren Erickson
501 Summit St.
Yankton, SD 57078
Email: werickson@avera.org
Clinical Pathology Consultation
Physicians Laboratory, Inc.
Physicians Laboratory Website
Richard D. Strom, MD
Medical Director
Phone: (605) 668-8171
Technical Consultants
- Patrick Zelenka, MT (ASCP), LIS & Consultation
Phone: (605) 668-8170
Email: pzelenka@avera.org
- Terri Mingo, MT (ASCP), Lab Supervisor, Lab Coordinator & Consultation
Phone: (605) 668-8559
Email: tmingo@avera.org
- Glenn Johnson, MLT (ASCP), Customer Service Coordinator
Phone: (605) 668-8557
Email: gjohnson@avera.org
- Michelle Friesen, MT (ASCP), Consultant
Phone: (605) 668-8169
Email: mfriesen@avera.org
- Doris Heilman, MT (ASCP), Consultant
Phone: (605) 668-8169
Email: DHeilman@Avera.org
Other Information (site specific)
Licensure, Accreditation and Compliance
Technical Bulletin
Client Service Department
Phone: (866) 256-2744
Fax: (605) 668-8168
Regular Client Service Business Hours
7:30 am - 5:00pm
Monday - Friday (excluding major holidays)
Extended Client Service Hours
7 days a week
24 hours a day including major holidays
Courier Service Coverage
Routine Monday-Friday
(except major holidays-New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day)
For specific courier information call: (605) 668-8173
Avera St. Luke's, Aberdeen SD
Aberdeen Service Center
Location
Avera St. Luke's
305 S. State St.
Aberdeen, SD 57401
Phone: (605) 622-5546 or
1-800-225-8537 ext. 5546
Fax: (605) 622-5266
Laboratory Director
Jill Hanley MT(ASCP)
Avera Laboratory Network - Aberdeen Service Center
305 S. State St.
Aberdeen, S.D. 57401
Laboratory Operation Manager
Bernie Reddy MT(ASCP)
Avera Laboratory Network - Aberdeen Service Center
305 S. State St.
Aberdeen, S.D. 57401
Phone: (605) 622-2603
Laboratory Information System Analyst
Deb Neitzel MT(ASCP)
Avera Laboratory Network - Aberdeen Service Center
305 S. State St.
Aberdeen, S.D. 57401
Phone: (605) 622-5813
Consultants
Medical Director
Thomas Buttolph, M.D.
Phone: (605) 622-5062 or
1-800-225-8537 ext. 5062
Clinical Pathology Consultation
Thomas Buttolph, M.D.
Phone: (605) 622-5062
Bari Fritz, M.D.
Phone: (605) 622-5063
Licensure, Accreditation and Compliance
Regular Client Service Business Hours
8:00 am - 6:00pm
Monday - Friday (excluding major holidays)
Extended Client Service Hours
7 days a week
24 hours a day including major holidays
Courier Service Coverage
Routine Monday-Friday
(except major holidays-New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day )
For specific courier information call: (605) 622-5546 or 1-800-225-8537 ext. 5546
Hours
Service Center and Courier Service Hours
Aberdeen Service Center
Regular Client Service Business Hours
8:00 am - 6:00pm
Monday - Friday (excluding major holidays)
Extended Client Service Hours
7 days a week
24 hours a day including major holidays
Mitchell Service Center
Regular Client Service Business Hours
6:00 am - 4:30pm
Monday - Friday (excluding major holidays)
Extended Client Service Hours
7 days a week
24 hours a day including major holidays
Sioux Falls Service Center
- Avera Doctors Plaza - 3rd Floor
Hours: 7 a.m. to 5 p.m. Monday-Friday (no holidays)
Parking: Just outside the building
- Avera Doctors Plaza 2 - 3rd Floor
Hours: 6 a.m. to 7 p.m. Monday-Friday (no holidays)
Parking: 5th Floor of North Parking Ramp (if 5th is full, parking is available on other levels)
Entrance: ADP2 Main Entrance or Skywalk may be used.
- Physicians Office Building - 7th Floor
Hours: 8 a.m. to 5 p.m. Monday-Friday (no holidays)
Parking: South Parking Ramp ***
- Avera Cancer Institute - 2nd Floor
Hours: 8 a.m. to 5 p.m. Monday-Friday (no holidays)
Parking: South Parking Ramp ***
*** Valet parking available for individuals needing assistance.
Extended Client Service Hours
7 days a week
24 hours a day including major holidays
Yankton Service Center
Regular Client Service Business Hours
7:30 am - 5:00pm
Monday - Friday (excluding major holidays)
Extended Client Service Hours
7 days a week
24 hours a day including major holidays
Courier Service Coverage
Routine Monday-Friday
(
except major holidays-New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day)
Supplies
Supplies required to assure proper test requisition, specimen preparation and transportation to our Avera Laboratory Network Service Centers are supplied at no charge to our clients. These supplies include transport bags, containers, and tubes, specialty collection kits, requisitions, reference catalogs and literature. You may submit your supply order via phone, fax or courier.
Aberdeen Service Center
Hours of service: Monday through Friday 0800-1800
Phone number: 800-225-8537
Fax: 605-622-5266
Request for Supplies (PDF form) - Please mail or fax to address / number on form.
Mitchell Service Center
Hours of service: Monday through Friday 0730-1530
Phone number: 800-995-5591 or 605-995-2342
Fax: 605-995-2282
Request for Supplies (PDF form) - Please mail or fax to address / number on form.
Sioux Falls Service Center
Hours of service: Monday through Friday 0700-1900
Phone number: 800-560-4846 or 605-322-7187
Fax: 605-322-7183
Request for Supplies (PDF form) - Please mail or fax to address / number on form.
Yankton Service Center
Hours of service: Monday through Friday 0730-1700
Phone number: 866-256-2744
Fax: 605-668-8168
Request for Supplies (PDF form) - Please mail or fax to address / number on form.
