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Avera Laboratory Network - Sioux Falls

1301 S. Cliff Avenue
PO Box 5045  Sioux Falls SD  57117
(P) 800-560-4846 or 605-322-7187
(F) 605-322-7183
(E) client.services@avera.org

Hours & Service Locations

view a printable pdf mapLaboratory Patient Service Centers pdf map

Avera McKennan Regional Laboratory is pleased to provide its customers Seven easy access Patient Service Center sites on the Avera McKennan Hospital & University Health Center Campus. All locations are ready to service you for your laboratory testing and specimen collection needs.

Client Service Regular Business Hours

  • Monday-Friday 6:30am-5:00pm
  • Saturday 7:30am-4:00pm
  • Excluding the major holidays (New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas)

Client Support Extended Service Hours

  • 7 days a week
  • 24 hours a day including major holidays

Locations and Hours

Plaza 1 - Laboratory Services
1417 S. Cliff Ave. Sioux Falls SD 57105

  • Hours: 7 a.m. to 5 p.m. Monday - Friday (no holidays)
  • Location in building: 3rd Floor and take a right
  • Parking: Just outside the building ***valet parking use main entrance

Plaza 2 - Laboratory Services
1301 S. Cliff Ave. Sioux Falls SD 57105

  • Hours: 6:30 a.m. to 5:30 p.m. Monday - Friday (no holidays)
  • Saturday Hours: 8 a.m. to Noon (no holidays)
  • Location in building: 3rd Floor & use SW Main Entrance
  • Parking: Just outside the building ***valet parking use main entrance

Plaza 3 - Laboratory Services
1315 S. Cliff Ave. Sioux Falls SD 57105

  • Hours:  7 a.m. to 5 p.m. Monday - Friday (no holidays)
  • Location in building: 2nd Floor - Skywalk level
  • Parking: South parking ramp

Avera McKennan Hospital & University Health Center - (Main Floor) Drawing Station
1315 S. Cliff Ave. Sioux Falls SD 57105

  • Hours: This location is open 24 hours a day, seven days a week
  • (please use this service center for after-hour services)
  • Location in building: 2nd Floor - Main Floor
  • Parking: South or North parking ramp, ***valet parking use main entrance

Prairie Center - Laboratory Services
1000 E. Cliff Ave. Sioux Falls SD 57105

  • Hours: 7:30 a.m. to 4 p.m. Monday - Friday (no holidays)
  • Location in building: Entrance level, across from elevators
  • Parking: Just outside the building ***valet parking use main entrance

Independent Medical Arts Building - Laboratory Services
6709 S. Minnesota Ave. Sioux Falls SD 57108

  • Relocated from lower level to entrance level for easier access.
  • Location in building: Entrance level, Suite 201.
  • Hours: 8 a.m. - Noon & 1 - 5 p.m., Monday - Friday (no holidays)
  • Parking: Just outside the building

Avera Behavioral Health Center- Laboratory Services
4400 W. 69th St, Sioux Falls S.D. 57108

  • New off-campus location for easy patient access on southwest part of Sioux Falls.
  • Location in building: Entrance level In the pharmacy
  • Hours: 9 a.m. - 5:30 p.m., Monday - Friday (no holidays)
  • Parking: Just outside the building

*** Valet parking available for individuals needing assistance

Service Overview

Outreach

Our laboratory consultant staff offers customized consultation services for physician offices, clinics and hospital-based laboratories as well as onsite contracted laboratory management. The consultants are experienced Clinical Laboratory Scientists with many years of laboratory and management experience. They are well versed with CLIA standards, compliance and billing issues as well as with COLA and CAP accreditation requirements. Our consultants will work with your staff to evaluate new laboratory methods or instruments, provide guidance and support for all disciplines of the laboratory, and also offer continuing education through webinars, onsite training, or group events as requested.

ALN-SF provides courier services to our clients in keeping with the highest quality and ethical standards. For those tests that are not performed in our Avera McKennan Laboratory, we utilize Mayo Medical Laboratories and ARUP Laboratory, located at the University of Utah: two of the most prestigious facilities in the United States.

Online Test Ordering and Results Reporting are available through ALN-SD using the Atlas MD Bridge product which can be interfaced to your electronic Medical Record (eMR). For Eide-Bailly accounts, we use the Emdeon Laboratory Order Entry/Results Reporting system that is part of the Intergy Electronic Medical Record Product.

Client Services

Client Services is the primary contact for the laboratory clients and customers, both inpatient and outpatient. This area of the laboratory is staffed by specially trained laboratory professionals whose primary duty is to assist our clients and patients. These Medical Laboratory Technicians have received customer service training. They also make arrangements to connect clients/customers to our professional resources (Pathologists and other laboratory professionals). They answer in excess of 1000 calls per week and average less than 5% dropped calls.

Additionally, Client Services personnel are responsible for packaging and shipping tests performed by referral laboratories, test/specimen/client problem resolution, verbal and electronic communication with customers following established standards and procedures.

Comprehensive Scope of Services

ALN-SF offers an extensive range of testing at the local level to allow rapid turn-around of results. Our scope of services includes much more than testing to support our customers laboratory and facility needs. Additional outreach value-added services that can be custom-designed to meet your specific needs includes:

  • Management & Technical Consultation
  • Regulatory & Accreditation Compliance Guidance
  • Quality Systems development, implementation & reviews
  • Pathologist Clinical Consultants
  • Clinical Laboratory Directorships
  • Continuing Education & Competency Assessment support
  • Courier & Delivery Services

Service Center and Specimen Collection References

Licensure and Accreditation

Client and Testing Forms

Customer Support Professionals & Client Service Staff

Lezlee Koch
Lezlee Koch, MT(ASCP)

Manager, Outreach

Shirley Heber
 Shirley Heber, MS MT(ASCP)

Technical Advisor

Lori Murray
Lori Murray, MT(ASCP)

Technical Advisor

Andrew Wittrock
Andrew Wittrock, MLS(ASCP)CM

Laboratory Support Services Coordinator

Kari Davidson

Kari Davidson, MLT

Client Services Representative

Laurene Mills, MLT

Client Services Representative

Delinda Jansma
Delinda Jansma, MLT

Client Services Representative

Andrea Woolheater, MT

Client Services Representative

Shantel Oestreich, MLT

Client Services Representative 

Brenda Ratliff

Brenda Ratliff

Client Services Representative - Billing

Laurie Berg

Laurie Berg

Client Services  Data Analyst

Pathologists & Laboratory Management Team

Assistant VP & Pathologists

Mike Black, MBA, MT(ASCP)
Mike Black, MBA, MT(ASCP)

Assistant Vice President,

Laboratory Services

Education
Wayland Baptist University, Texas

Dr. Raed Sulaiman

Raed A. Sulaiman, MD

Laboratory Medical Director

Read a detailed bio
Dr. Steven Olson
Steven P. Olson, MD
Read a detailed bio

Dr. Diane Sneed

Diane C. Sneed, MD
Read a detailed bio
Dr. Karla Murphy
Karla K. Murphy, MD
Read a detailed bio

Dr. Michelle Bleile

Michelle Bleile, MD
Read a detailed bio
Dr. Bruce Prouse
Bruce R. Prouse, MD
Read a detailed bio

Dr. Jacquelyn Choate

Jacquelyn Choate, MD

Read a detailed bio

Dr. Shannon Gabriel-Griggs
Shannon Gabriel-Griggs, MD
Read a detailed bio

Managers & Supervisors

Cheryl Wildermuth, MLS(ASCP)
Cheryl Wildermuth
MS,MT(ASCP)

Manager, Quality Management Systems/ Accreditation/

Student Education

Lezlee Koch, MLS(ASCP)CM
Lezlee Koch
MT(ASCP)

Clinical Laboratory Manager, Outreach/Management & Technical Advisor

Dawn VerHoeven, MLS(ASCP)CM

Dawn VerHoeven
MLS(ASCP)CM

Manager, Laboratory Operations, Blood Bank and Esoteric Testing

Matthew J Lauterbach, MLS(ASCP)CM
Matthew J Lauterbach,
MLS(ASCP)CM

Manager, Phlebotomy/Histology

Kacy Salter, MLS(ASCP)CM
Kacy Peterson,
MLS(ASCP)CM

Manager, Operations & Core Laboratory

Nicole Hostetler
Nicole Hostetler
MLS(ASCP)CM

Supervisor, Evening/Nights/LTA Operation

Michael Zwart
MLS (ASCP)CM

Manager, Laboratory Business