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Employee Assistance Program - EAP

Avera Professional Plaza
2412 S. Cliff Avenue, Suite 100
Sioux Falls, SD 57105

Benefits of an EAP

Avera's Employee Assistance Program helps you create and maintain a healthy workplace by caring for your employees - body, mind and spirit. The most common workplace hazards aren't powerful machines; they're personal issues such as mental health problems that interfere with an employee's ability to cope.



When you hire an employee, they come with their skills, experience, and personal issues. Employees distracted by personal or work-related problems can mean decreased productivity, higher absenteeism and increased potential for workplace accidents.


Human Resource professionals, managers and supervisors often find that employee problems can take an overwhelming amount of their time. Frequently, these problems are related to employees' personal issues and are avoidable. The Avera EAP gives you somewhere to refer employees so you can focus on work performance and save time.


When employees have a confidential and professional resource, they will use it. The ancillary programs and services available through Avera EAP can help develop your entire organization. EAP's are a proven, cost effective solution to many of the problems employers face today. Research shows that each dollar invested in an EAP saves the employer $5.00 - $17.00. (US Department of Labor, reported by EAP, Inc. 2000)

EAP Cost Savings

  • According to CCH, Inc. (2007 Unscheduled Absence Survey) 68% of companies utilize an Employee Assistance Program.
  • Statistics show EAP to catalyze reduction of 30% in lost time, 60% in accident and sick pay, 50% in grievance and 70% in accidents (EAPA Facts, 2000)
  • Companies have reported a savings of $116.00 per employee in healthcare related costs as a result of EAP utilization (EAPA Facts, 2000)
  • 65-80% of all terminations are due to personal and interpersonal factors, an EAP can help resolve these issues before termination is necessary (Employee Assistance Report, 2001)
  • If 5% of employees used EAP, the potential monetary savings would be 3.45% of payroll for absenteeism and improved productivity (Employee Assistance Report, 2001)
  • Research shows a 20-30% increase in chemical dependency treatment and mental health intervention effectiveness as a result of comprehensive screening through an EAP (EAP Association Exchange, 2001)

Consider these facts:

  • In any given year, almost one out of every five employees experiences some type of personal problem that has an impact on productivity. (The Journal of Workers Compensation, Fall 2003)
  • An estimated 1,000,000 workers are absent on an average workday due to stress related complaints. (The American Institute of Stress, 2000)
  • Unplanned job absence and tardiness decreased by 67% after EAP intervention. (Selvik, Stephenson, Plaza & Sugden, 2003)

Fast Facts

In the world of business, your employees are your investment and their productivity is essential to your bottom line. Studies show that when EAP services were provided, work loss was avoided in 60% of cases, with an average saving of 17 hours per case. Furthermore, 72% of the employees represented by these cases also showed improved work productivity, with an average gain of 43%. (National Business Group on Health, 2008)

Impact of Personal Distress on the Workplace

  • The 2007 CCH Survey found that while 34 percent of people call in sick to work at the last minute due to 'personal illness,' 66 percent are taking time off to deal with personal or family issues.
  • Depression ranks among the top three workplace problems for employee assistance professionals, following only family crisis and stress. (Employee Assistance Professionals Association 1996 Survey)
  • Clinical depression has become one of America's most costly illnesses. Left untreated, depression is as costly as heart disease or AIDS to the US economy, costing over $51 billion in absenteeism from work and lost productivity and $26 billion in direct treatment costs. (Greenberg PE, Kessler RC, Birnbaum HG, Leong SA, Lowe SW, Berglund PA, Corey-Lisle PK. The economic burden of depression in the United States: how did it change between 1990 and 2000? Journal of Clinical Psychiatry. December 2003 Dec;64(12):1465-75)
  • Each year, in a typical office of 20 employees, four will suffer from a mental health problem. (MHA, 2012)

Addiction On the Job

  • The U.S. Department of Labor estimates that employees who abuse substances are 25 to 30 percent less productive and miss work three times more often than non-abusing employees. (Schuster, James, 2011)
  • EAPs were originally created to deal specifically with alcohol problems, so it is not surprising that studies have shown that 70 to 80 percent of persons with alcoholism who are referred to EAP programs are productive employees within one year after being referred to a program. (Schuster, James, 2011)
  • Roughly half of all U.S. workers are employed by a small business – that is, a company with 500 or fewer workers -- and 90 percent of small businesses employ either current illicit drug users or heavy drinkers. However, smaller firms are generally less likely to test for substance abuse and less likely to offer programs designed to combat the problem. (Schuster, James, 2011)
  • According to a national survey, in the course of a year, more than 2 million people used illicit drugs during work hours, and approximately 3 million workers used an illicit drug within 2 hours of reporting to work. Additionally 7 percent of Americans used alcohol during the workday, and 9 percent of Americans claimed they had worked “hung-over,” experiencing the physical effects following the heavy use of alcohol, ultimately affecting their work performance. (SAMHSA, 2011)

Need to set up an EAP Appointment?

If you have questions or would like to set up an appointment, email or call 605-322-4069 or
1-800-527-9394 to reach Avera EAP.

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