Frequently Asked Questions
What is EAP?
An Employee Assistance Program (EAP) is a confidential support resource designed to help employees and their family identify and resolve personal and/or professional issues that may have the potential to affect job performance.
How much does it cost?
The EAP is a program offered and paid for by the employer. Avera EAP offers a variety of pricing options. Each approach is designed to create a partnership between Avera EAP and the client organization. Our goal is to offer pricing options that meet our customer's needs and ensure congruence between service costs and the resulting value. We offer the following pricing options:
- 3 or 5 session, full-service model, in which the employer pays a pre-set fee, per employee, per month. With this option, there is no cost to extend the benefit to eligible family members of covered employees.
How is EAP used?
The top reasons employees and their eligible family members access the Avera EAP are family stress, marital difficulties and emotional challenges; however, our confidential service can assist individuals with other issues, such as:
- Grief and loss, depression, anxiety, stress, anger
- Family or marital problems, abuse issues, eating disorders
- Gambling, alcohol and other drug problems
- Coworker/supervisor conflict, job/career changes, work related stress, conflict resolution and a variety of other issues
Avera EAP also offers organizational and leadership support to help manage the many challenges today's companies face, such as decreased productivity, rising healthcare costs, employee turnover and organizational development issues.
Is Avera EAP confidential?
Avera EAP emphasizes the importance of confidentiality and will not share any information with an individual's employer or anyone else. All information regarding the identity and circumstances of our clients will be kept private, unless the individual chooses to sign a release of information.
What sets Avera apart from other EAP's?
Avera EAP understands that every organization is unique with its own philosophy, culture, policies and objectives. We work to support those elements by offering a wide range of programs with a commitment to providing clinically sound services and a proactive approach to customer service.
Our program is rooted by a purposeful mission and works from a foundation of solid values. We provide outstanding, comprehensive and confidential services to organizations, employees and their families. Our quality, affordable program is tailored to meet the needs of your organization, and delivered with our responsive and compassionate approach.