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eEmergency—part of Avera eCARE™, the suite of innovative technology applications that improve patient safety and support the rural health care workforce. eEmergency is an innovative concept that links two-way video equipment in local rural emergency rooms to emergency-trained physicians and specialists at a central hub, 24 hours a day, seven days a week.

From your local experts to the resources at Avera McKennan Hospital & University Health Center in Sioux Falls, eEmergency provides a higher level of 24/7 emergency care, right here nearby home.

The eEmergency team ensures immediate access to physician-rendered emergency care and also supports the local physician and care providers through access to consults on request.

Patient Care

eEmergency supports patient care by:

  • Providing the availability of physician-rendered emergency care 24 hours a day, regardless of location
  • Streamlining access to neurologists and other specialists for better outcomes for patients with trauma, stroke, sepsis, acute myocardial infarction and other critical care issues
  • Supporting activation of emergency transport teams as early as possible, saving seconds during the golden hour
  • Providing support when the local facility experiences multiple emergency cases at the same time
  • Reducing unnecessary transfers, resulting in greater patient satisfaction
  • Assuring patients’ families access to a specialty consultation at home

Rural Providers

eEmergency supports rural providers by:

  • Offering a peer consultation
  • Accessing transfer support and coordination with just a single call
  • Reducing care delays caused by offsite call and inclement weather
  • Initiating diagnostic tests before the local physician arrives
  • Easing isolation for rural physicians
  • Giving immediate support to the local care team in a crisis
  • Creating a network of emergency-trained and specialist support

Rural Facilities

eEmergency supports rural facilities by:

  • Reducing unnecessary transfers, resulting in increased local revenue
  • Generating reimbursement through better documentation
  • Decreasing expenditures for hiring locum tenens
  • Boosting rural provider life balance, thereby aiding in recruitment and retention
  • Supporting facilities to achieve and maintain trauma-level designations
  • Offering ongoing training in technology use and emergency-medicine protocols to keep staff comfortable and up-to-date