Outreach
Our laboratory consultant staff offers customized consultation services for physician offices, clinics and hospital-based laboratories as well as onsite contracted laboratory management. The consultants are experienced Clinical Laboratory Scientists with many years of laboratory and management experience. They are well versed with CLIA standards, compliance and billing issues as well as with COLA and CAP accreditation requirements. Our consultants will work with your staff to evaluate new laboratory methods or instruments, provide guidance and support for all disciplines of the laboratory, and also offer continuing education through webinars, onsite training, or group events as requested.
AMRL provides courier services to our clients in keeping with the highest quality and ethical standards. For those tests that are not performed in the Avera McKennan Laboratory, we utilize Mayo Medical Laboratories and ARUP Laboratory, located at the University of Utah: two of the most prestigious facilities in the United States.
Online Test Ordering and Results Reporting are available through AMRL using the Atlas MD Bridge product which can be interfaced to your electronic Medical Record (eMR). For Eide-Bailly accounts, we use the Emdeon Laboratory Order Entry/Results Reporting system that is part of the Intergy Electronic Medical Record Product.
Client Services
Client Services is the primary contact for the laboratory clients and customers, both inpatient and outpatient. This area of the laboratory is staffed by specially trained laboratory professionals whose primary duty is to assist our clients and patients. These Medical Laboratory Technicians have received customer service training. They also make arrangements to connect clients/customers to our professional resources (Pathologists and other laboratory professionals). They answer in excess of 1000 calls per week and average less than 5% dropped calls.
Additionally, Client Services personnel are responsible for packaging and shipping tests performed by referral laboratories, test/specimen/client problem resolution, verbal and electronic communication with customers following established standards and procedures.
Comprehensive Scope of Services
AMRL offers an extensive range of testing at the local level to allow rapid turn-around of results. Our scope of services includes much more than testing to support our customers laboratory and facility needs. Additional outreach value-added services that can be custom-designed to meet your specific needs includes:
- Management & Technical Consultation
- Regulatory & Accreditation Compliance Guidance
- Quality Systems development, implementation & reviews
- Pathologist Clinical Consultants
- Clinical Laboratory Directorships
- Continuing Education & Competency Assessment support
- Courier & Delivery Services
