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Avera McKennan Hospital & University Health Center

1325 S Cliff Avenue
Sioux Falls, SD 57117-5045
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Avera Laboratory Network - Sioux Falls

Outreach Laboratory Services

Avera Laboratory Network - Sioux Falls Service Center (ALN-SF) is a full-service accredited reference laboratory that serves clients in the 3-state region surrounding the Sioux Falls, SD area.

ALN-SF is the independent reference laboratory branch of Avera McKennan Hospital & University Health System Laboratory. Avera Laboratory Network provides collaborative system strength that allows the highest quality services at a very competitive price with an emphasis on personalized care for the providers and patients it serves. For more information on ALN visit the Avera Laboratory Network Home Page.



Our laboratory consultant staff offers customized consultation services for physician offices, clinics and hospital-based laboratories as well as onsite contracted laboratory management. The consultants are experienced Clinical Laboratory Scientists with many years of laboratory and management experience. They are well versed with CLIA standards, compliance and billing issues as well as with COLA and CAP accreditation requirements. Our consultants will work with your staff to evaluate new laboratory methods or instruments, provide guidance and support for all disciplines of the laboratory, and also offer continuing education through webinars, onsite training, or group events as requested.

ALN-SF provides courier services to our clients in keeping with the highest quality and ethical standards. For those tests that are not performed in our Avera McKennan Laboratory, we utilize Mayo Medical Laboratories and ARUP Laboratory, located at the University of Utah: two of the most prestigious facilities in the United States.

Online Test Ordering and Results Reporting are available through ALN-SD using the Atlas MD Bridge product which can be interfaced to your electronic Medical Record (eMR). For Eide-Bailly accounts, we use the Emdeon Laboratory Order Entry/Results Reporting system that is part of the Intergy Electronic Medical Record Product.

Client Services

Client Services is the primary contact for the laboratory clients and customers, both inpatient and outpatient. This area of the laboratory is staffed by specially trained laboratory professionals whose primary duty is to assist our clients and patients. These Medical Laboratory Technicians have received customer service training. They also make arrangements to connect clients/customers to our professional resources (Pathologists and other laboratory professionals). They answer in excess of 1000 calls per week and average less than 5% dropped calls.

Additionally, Client Services personnel are responsible for packaging and shipping tests performed by referral laboratories, test/specimen/client problem resolution, verbal and electronic communication with customers following established standards and procedures.

Comprehensive Scope of Services

ALN-SF offers an extensive range of testing at the local level to allow rapid turn-around of results. Our scope of services includes much more than testing to support our customers laboratory and facility needs. Additional outreach value-added services that can be custom-designed to meet your specific needs includes:

  • Management & Technical Consultation
  • Regulatory & Accreditation Compliance Guidance
  • Quality Systems development, implementation & reviews
  • Pathologist Clinical Consultants
  • Clinical Laboratory Directorships
  • Continuing Education & Competency Assessment support
  • Courier & Delivery Services

Service Center and Specimen Collection References

Licensure, Accreditation, and Compliance

Client and Testing Forms

Consultation Staff

Lezlee Koch

Shirley Heber

Lori Murray

Lezlee Koch, MLS(ASCP)

Manager, Outreach,

Education, Compliance

Shirley Heber, MS MLS

Technical Advisor

Lori Murray, MLS(ASCP)

Mgt & Technical Advisor

Client Services Staff

Nicole Hostetler


Supervisor, Client Service

Laurie Berg

Laurie Berg

Client Services Data Specialist

Brenda Ratliff

Brenda Ratliff

Client Services Representative - Billing

Kari Davidson

Kari Davidson, MLT

Client Services Representative

Delinda Jansma

Delinda Jansma, MLT

Client Services Representative

Laurene Mills, MLT

Client Services Representative

Andrea Whoolheater, MT

Client Services Representative

Shantel Oestreich, MLT

Client Services Representative

Awards & Accreditations

ISO logo

The first hospital laboratory in the United States to achieve Accreditation to the gold standard ISO-15189 Quality and Competence international standard in both Clinical and Anatomic Pathology.

Learn more

Other Awards & Accreditations

AABB Accredited

american association of blood banks

Avera McKennan Laboratory is accredited by the American Association of Blood Banks (AABB).

FACT Accredited

fact logo

Avera McKennan Laboratory is accredited by the Foundation for Accreditation of Cellular Therapy (FACT).