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Published on September 20, 2016

Avera Hospitals Score High in CMS Hospital Star Ratings

Three Avera Hospitals ranked in the top 3 percent in the nation for quality, patient experience, readmission, and other factors, according to the Centers for Medicare and Medicaid (CMS). All Avera hospitals are in the top half of all hospitals in the country. Overall, Avera did very well in the star rankings.

The three Avera hospitals to receive 5-star ratings were Avera Heart Hospital, Avera Queen of Peace and Avera St. Luke’s. Avera McKennan, Avera Sacred Heart and Avera St. Mary’s all received 4-star ratings which place them in the top 25% and Avera Marshall received a 3-star rating which places them in the top half of hospitals in the country. It’s important to keep in mind that the majority of hospitals rated received 3-star ratings as this is the mean. It’s also important to note that in smaller hospitals, a single patient can skew the ranking from a 3-star to a 4-star or a 4-star to a 5-star. Overall, Avera did very well in the star ratings.

Avera is continually focusing on quality in the following areas: reducing readmissions, transitions of care, proper use of antibiotics, preventing patient harm and increasing patient satisfaction.

Avera strongly supports transparency, and sharing quality and safety information.

Overall star rating may not reflect the aspects of care most relevant to a particular patient’s needs-such as focusing on a condition such as cardiac care. Each individual patient’s clinical diagnosis and circumstances are different, and as a result, the measures most relevant to their care may differ. For example, the heart attack mortality and readmission measure in the star rating likely would be irrelevant to a mother making decisions about where to give birth.

The measures that make up the star rating are a combination of mortality, readmissions, safety, patient experience, efficiency, and different process measures all reported differently with different reporting periods.

The readmission measures fail to adjust for socioeconomic issues beyond hospitals’ control, putting hospitals caring for poorer communities at an unfair disadvantage.

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Media Contact

For media inquiries, please contact:

Lindsey Meyers
Vice President of Public Relations
Office: 605-322-7955
lindsey.meyers@avera.org

Jay Gravholt
Director of Media Relations
Office: 605-668-8585
jgravholt@avera.org

Michelle Pellman
Public Relations Coordinator
Office: 605-322-7963
michelle.pellman@avera.org

Paige Baskerville
Public Relations Coordinator
Office: 605-322-7956
paige.baskerville@avera.org

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