Becoming an Avera Patient
Call Avera Health based in Sioux Falls, SD, at 1-877-AT-AVERA (1-877-282-8372), or call an Avera location nearest you.
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When a condition, illness or injury makes it necessary for you or your child to visit the hospital – either as an inpatient or outpatient – we want your experience to be the best it can possibly be.
Preparing for Your Hospital Visit
Whatever Avera facility will provide your care, here are some basic tips to help ensure a good visit.
- Follow specific instructions from your physician, provider or nurse, for example, what to eat or drink before a procedure.
- Bring slippers, pajamas, robe, shoes, a coat, and any toiletry items. You’ll need no more than three changes of clothing. You also might want your favorite books, magazines, laptop computer or tablet as Avera facilities provide free public Internet.
- Any medications you bring with will be kept in a locker and returned to you at the time of your discharge, or sent home with a responsible family member. Inform your care team of any medications you’re currently taking
- Leave valuables at home. We are not responsible for loss of jewelry, money or other personal property kept in your room. You are encouraged to keep no more than $5 in cash.
Hospitalists Coordinate Care
At Avera, you may receive care from hospitalists – doctors who are available 24/7 to provide exclusive care for patients during their hospital stay. A hospitalist is a physician who specializes in the practice of hospital medicine and whose primary professional focus is in the general medical care of hospitalized patients.
Avera Locations are Tobacco Free
For the health and well-being of our patients, visitors and staff, all Avera properties are tobacco free. This not only includes buildings, but sidewalks, parking lots and lawns that are on hospital or clinic property.
Preparing for Child’s Hospital Visit
When your child will have a procedure at the hospital or stay overnight, you can help make that experience a good one:
- As parent, you are the best person to comfort your child. Ask our staff what you can do to be more closely involved with your child's care.
- Use simple language when explaining the reason for the hospitalization, and give information and details appropriate to the child’s age.
- Be honest. Tell your child if there will be pain or discomfort, how long the procedure will take, etc. It is important to keep your child’s trust.
- Reassure your child the hospital stay is not punishment of any type.
- Bring special toys or security items that will be of comfort. Label all items. Also bring toothbrush and toothpaste and other toiletries, pajamas, slippers, robe, favorite toys or games, school work or books.
- Place pictures of the family at your child’s bedside.
- Let your child know it’s OK to feel frightened or angry.
- Plan a homecoming party for your child's return home!
Check your hospital’s web page to find specific patient information for that facility.