Partnerships for Excellence
This conference is specifically designed to provide information on how to achieve and apply knowledge personally and professionally. The conference is sponsored by Avera PACE in appreciation of your program participation and is designed for people in the following areas: Activities, Administration, Business Managers, Central Services, Clinic, Dietary, Environmental Services, Housekeeping, Laundry, Long-Term Care, Maintenance, Materials Managers, Nursing, Purchasing, Social Services, School Foods & Nutrition
Avera PACE Conference and Tradeshow
Wednesday, May 14, 2014
Ramkota Hotel and Conference Center
3200 W. Maple St., Sioux Falls, SD 57107
7:15 a.m. Registration and Buffet Breakfast
8 a.m. Welcome and Prayer
8:10 a.m. Going for the Gold in Teamwork
9:30 – 11:30 a.m. Vendor Show
11:30 a.m. Door Prizes
11:45 a.m. Education Session One
12:45 p.m. Buffet Lunch
1:30 p.m. Education Session Two
2:30 p.m. Break
2:45 p.m. Balancing Life, Work, Family and Friends
You’ve Got to Have a Sense of Humor
3:45 p.m. Grand Prize Drawing and Conclusion
Education Session One
- Communication Strategies – Michelle Walter, Director of Clinical Engagement/Operational Readiness, Avera
Michelle Walter shows us ways to communicate more effectively, including techniques for blending, listening, and speaking to be understood. You’ll also learn communication strategies for bringing out the best in people with challenging behaviors.
- QAPI: An Interdisciplinary Approach to Proactive Care – Dr. Bill Lampe, Clinical Director, United States, SCA Americas; Tara Ulmer, Regional Sales Director – West, SCA Americas
Dr. Bill Lampe and RN Tara Ulmer discuss how to impact your community with a quality assurance performance improvement project, including how to choose the right project, how to implement your plan, how to collect the correct data, and how to maintain your results for years.
- Compassion Fatigue and Burnout – Pat Lindemann, MS, LPC, Outpatient Therapist, Avera McKennan Behavioral Health Outpatient Services
Most of us get tired of work at one time or another, no matter what our occupation. Therapist Pat Lindemann helps her audience identify the symptoms of compassion fatigue and burnout, then discusses ways to combat those symptoms.
Education Session Two
- Substitute Fat with Flavor – Amanda Viau, CEC, Executive Chef, Avera McKennan Hospital
Chef Amanda View shows us how to turn common health care recipes into healthier entrees, including how to substitute common ingredients to lower caloric content. She also explores reasons to offer a healthy food entrée daily to staff and guests.
- The Art of Networking – Bob Sutton, VP Community Relations, Avera
Avera Vice President of Community Relations Bob Sutton has practiced the art of networking for decades. Attendees will learn how to identify and capitalize on networking opportunities, as well as how to translate those opportunities into enduring, mutually-beneficial relationships.
- Leading in Service – Bonny Culhane, Director of Service Excellence, Avera
One of Avera's leading experts on Service Excellence, Bonny Culhane, tells how to create and sustain a culture of excellence by using alignment, action and accountability. She will also provide effective tactics to improve the patient experience in the changing health care environment.