A CNE/CEU Webcast VHA's Partnership for Patients Educatioin Series: "Disclosing Patient Harm: The Impact of Transparency on Patients, Families and Clinicians"
Program Overview : Over the last decade, disclosure of patient harm has become an ethical imperative for health care orgnaizations; yet few hospitals disclose medical errors to patients when harm occurs. Given it's complexity, providers fear that poorly executed disclosure of patient harm can potentially ruin the reputation of the organization and the practitioners involved, as well as alienate patients and their families. Although this fear is understandable, hospitals that have transparency disclosed patient harm have actually improved relationships with patients and their families and have reduced lengthy lawsuits along with medical liablility costs. Join us on August 22 for our next Partnership for Patients Education Series program, which will feature stories of sucessful transparency in response to patient harm events. You will hear from clinicains at the University of Illinois Hospital (UIH) and Vanguard MacNeal Hospital who will share their experiences of transparent disclose of medical errors to patients and their families. The impact of this process has been felt throughout these organizations; positively affecting the patients, their families, and the clinicans involved. Adopting a policy of transparency represents a major shift in organizational focus and can take several years to implement. However, the ability to rapidly learn from, respond to, and modify practices to improve the safety and quality of patient care is vital to health care organizations and their patients they serve.
1. Describe the foundational components of an effective disclosure process
2. Discuss the benefits of transparent disclosure of patient safety events