Welcome to Avera St. Luke's
We’d like to welcome you to Avera St. Luke’s Hospital and to help make your visit a comfortable one. This section provides an overview of helpful information if you are becoming a patient at the hospital, using an outpatient service, or visiting someone in our facilities.
If you have questions or need assistance, please call 605-622-5000.
- Email a Patient - Send your thoughts and well wishes via Avera care cards to patients at our hospital.
Helpful Information for Patients and Visitors
Receiving visitors is an important part of a patient's treatment and recuperation during their hospitalization. It's also important for the visitor to feel that they have played a part in their loved one's experience. For safety and courtesy reasons, certain visitor policies have been created to protect our patients while at Avera St. Luke's Hospital.
Room Service for Hospital Patients
Now featuring ... Room Service for patients, with restaurant-quality meals served to patients on demand throughout the day by specially trained hosts and hostesses. The kitchen will be open continuously from 7 a.m. to 7 p.m. Box lunches will be available for patients who require food after regular meal service hours. This new meal delivery model is part of our hospital’s commitment to service excellence.
Billing and Insurance
Our hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. Your bill reflects all services you received during your stay. Separate from your hospital bill, you may receive other bills from various physicians who may have consulted on your case, or provided services ordered by your physician. Learn more about billing and insurance.
Patient Rights & Responsibilities
Here's an overview of helpful information if you are becoming a patient at Avera St. Luke's:
We believe it is important for you and your family to be comfortable communicating with your caregivers, so please do not hesitate to ask questions or seek assistance from our staff.
The word Avera comes from a Latin word meaning "to be well." It is our mission to make a positive impact in the lives and health of persons and communities by providing quality services guided by Christian values.
Our wish for you is "to be well."