Patient Responsibilities at Avera St. Luke's
Give Correct and Full Information
You are responsible for telling those caring for you everything you can about your symptoms, medications, previous illnesses, etc. You are also expected to tell your healthcare providers about any changes in your condition and whether you understand your plan of care.
Follow Your Treatment Plan
You are responsible for following the instructions of your healthcare professionals and informing them if you will have problems doing so.
Responsibility for Your Actions
You are responsible for your own actions if you refuse treatment or don’t follow your doctor’s instructions. You should also recognize the impact of your lifestyle on your health.
If you have an advance directive, you are responsible for making sure that the hospital has a copy of your living will and/or durable power of attorney for health care.
Payment of Bills
You are responsible for providing necessary insurance information and for working with the hospital in making arrangements for payment of your bill if necessary.
Follow Hospital Rules
You should follow all hospital rules and regulations, as they have been made with your safety and well-being in mind.
Consideration of Others
You are responsible for considering the privacy and rights of others when you have visitors or are using the television, radio or telephone.
You have the right to information about the hospital’s policies that affect you and about charges and payment methods. You also have the right to know about resources to help you resolve problems or questions about your care, such a patient representatives or ethics committees.
If you have concerns, or feel you have a grievance regarding your care, call the Quality/Patient Services Department at 605-622-5000, extensions #5633, #5030 or #4095.