As part of our commitment to quality care, we want to make sure you are treated with dignity and respect, and that you are given all the information you need to understand your condition and make decisions about your treatment while at Avera St. Luke's.
These components of care are known as your Patient Rights. In addition, there are some Patient Responsibilities that can help all of us work together to ensure that you receive quality care.
Please take time to read about your Patient Rights and Responsibilities and then if you have any further questions, feel free to ask any of your healthcare professionals.
All hospital staff should treat you with respect and courtesy. Your race, religion, age, sex or ability to pay will not affect the care you receive.
Your doctor must give you complete and current information about your diagnosis, treatment and outlook for recovery in words that you can understand. If your doctor feels that you should not be given this information directly, it will be shared with an appropriate person who is close to you. You have the right to know the names and roles of the professionals taking care of you.
You have the right to agree to or to refuse a treatment, as permitted by law, and to know the consequences of your decision. If you refuse a recommended treatment, you will receive other care as needed.
You have the right to have an advance directive, such as a living will or durable power of attorney for health care. These documents state your wishes about treatment or name someone to decide for you if you are unable to do so. You should give a copy of your advance directives to the hospital and your doctor.
All parts of your medical care, examination and treatment will be kept private. View our Privacy Statement.
All communication and medical records related to your care must be kept confidential, unless reporting is permitted or required by law. When the hospital releases records to others, such as insurers, there will be an emphasis on confidentiality.
Review Your Records
You may review your medical records and can expect to have the information explained to you, except when restricted by law. The nurses will inform your physician if you request to review your records so that he/she may be present in case of questions.
You may transfer to another facility if your doctor decides you are able to do so, has explained to you the reason for and the other alternatives to the transfer, and the other facility has accepted your transfer.
The hospital must make every attempt to provide you with care based on the seriousness of your illness and the hospital’s ability to treat you.
You have the right to know about business relationships that may affect your treatment and care. These relationships may be among the hospital, other health care providers, or insurers.
You have the right to know about any research or experimental treatment that your doctor may make available to you. You may also refuse to participate in experimental care if you choose.
Continuity of Care
You can expect to be told about care alternatives when hospital care is no longer appropriate.