About Us
Avera Aberdeen Family Physicians has been serving Aberdeen and the surrounding area since 1994, as always, new patients are welcome. We are located in the Avera St. Luke's State Street Medical Square building at 105 S. State St., Suite 113 just one block north of Avera St. Luke's Hospital.
Our Goal
Our goal is to provide quality, comprehensive, consistent and compassionate healthcare to individuals and families of all ages.
In keeping with this, we feel the patient is the most important part of all we do. We strive to provide quality medical care by working as a team, keeping lines of communication open and developing relationships with each of our patients.
Patients & Visitors
Appointments
New patients are welcome. To schedule an appointment:
Call: (605) 225-0378
Fax: (605) 225-7919
E-mail: afpdrs@averaafpdoctors.org
Hours
8 a.m. to 5 p.m. Monday - Friday
Patients are seen by appointment, so please call in advance so that we may schedule a time for you. Because we must leave time in each physicians schedule to allow for sick visits and emergency care needs, routine health care appointments are limited. Health maintenance appointments such as well child exams and many types of surgical procedures should be scheduled at least 3-6 weeks in advance. Appointments for complete physicals should be made 4-6 months in advance. Should a situation arise where immediate treatment is necessary, every effort will be made to work the patient in at the earliest possible time.
Walk-in patients are welcome, but there is no guarantee that a nurse or physician will be able to see you, so it is always in your best interest to call in advance to schedule an appointment. Walk-in patients will be contacted if and when a nurse or physician becomes available, but waits can be as long as 1-2 hours.
As a clinic we are very sensitive to the fact that long waits are unwanted and uncomfortable, thus we make every effort to avoid such unfortunate delays. If it seems that your wait has been too long, please inform the receptionist and they will inquire as to the reason for the delay. Unfortunately, situations do arise where the physicians must leave the clinic temporarily. Should this happen, clinic staff will notify the patient of the situation and of the anticipated delay.
Nurse Visits
Nurse visits are scheduled for children and adult injections, blood pressure checks, follow-up EKG's, ear irrigations, weight checks, etc. Appointments are required; otherwise there is no guarantee that a nurse will be able to see you. Visits are scheduled weekdays between the hours of 9 a.m. to 11:30 a.m. and from 1:30 to 4:30 p.m.
Cancellations
If you cannot keep an appointment, reasonable notice (24-hours) should be given to our office to cancel the appointment. This courtesy on your part makes it possible to give an appointment to another patient thus enabling us to serve all of our patients better.
Telephone Calls
Incoming calls are generally answered by a switchboard operator and directed to the proper staff personnel or department. Please be specific of where you would like your call directed and have all pertinent information available to provide to the operator to speed your call along.
Our staff has been trained to answer most questions and inquiries. In the case that a staff member was unable to answer your question or help you, you will be directed to someone who is able to assist you better or a qualified staff member will return your call. Because of time restraints, only calls of "an emergency nature" will be forwarded directly to a physician's nurse. For all non-emergency calls, your name and phone numbers of where you can be reached will be provided to the nurse or physician for a return call. Our staff will make every effort to return calls within a reasonable time, so please do not make repeat calls as this will only delay the call process.
Please note that calls to fill prescriptions are only taken Monday - Friday.
Services
We at Avera Aberdeen Family Physicians strive to provide all of your family medical needs under one roof. We maintain a competent staff to make sure that you receive quality and timely health care services.
Along with our seven board certified physicians, our staff includes 20 full- or part-time registered nurses, licensed practical nurses or certified medical assistants, six certified medical laboratory technicians/technologists and three registered radiological technologists.
We also have highly competent personnel in our business office, medical records and medical reception departments to fully assist you with all of your needs.
The professional services we provide include:
Obstetrics & Pediatrics
Our physicians provide complete obstetrics and pediatric care from prenatal to delivery with continued healthcare for your child for years to come.
Adult & Geriatric
As family physicians we pride ourselves in providing comprehensive health care for your from childhood through adulthood helping you maintain a healthy lifestyle.
Radiology
Our Radiology Department provides non-invasive X-ray procedures, EKG testing and the latest technology in bone densitometry testing.
Laboratory
Our professional laboratory provides on-site hematology, chemistry and many other diagnostic tests.
Osteopathic
Dr. Michael Knapp will offer Osteopathic Manipulative Treatment to diagnose, treat and prevent injury or illness in conjunction with primary medical care to provide a holistic, common-sense approach to health care.
