AveraChart Assistance and Tech Support
If the question or issue you have is not listed below, please call 1-855-667-9704 and ask for assistance with AveraChart or contact us by email. Support is available Monday-Friday, 7:30 a.m. – 6:30 p.m.
Please note: Some users may experience issues logging into AveraChart when using the Chrome web browser. If you experience difficulties, please try Internet Explorer or a different web browser temporarily. Thank you.
Only you, your care team and any proxies that you designate are allowed to access your electronic medical record. No outside parties can access your information, including insurance companies, employers, government or school personnel. It is completely secure and confidential.
I forgot my password. What should I do?
Click the “forgot password” link located on the log-in page. Fill in your login ID and email address and a link will be emailed to you. Click on the link and follow the directions to reset your password.
I forgot my Logon ID. What should I do?
If you’ve forgotten your logon ID, click the “forgot logon ID” link located on the log-in page. Fill in your email address and a link will be emailed to you. Click on the link and follow the directions to reset your logon ID and password.
I've entered my password wrong several times, and now it won't work. What should I do?
You will receive an email after 5 unsuccessful attempts. This will contain a link that will take you to the screen to request a new password. After filling in the required fields, you will receive another email containing a link that will allow you to reset your password.
How can I change my password?
When you are logged into AveraChart, you can change your password by clicking on the Preferences link at the bottom of the home page, and then the Change Password button at the right.
How can I change my email address?
When you are logged into AveraChart, you can change your email address by clicking on the Preferences link at the bottom of the home page, and then the Update User Preferences button at the right.
Are passwords encrypted?
Yes. All passwords are encrypted and completely secure.
I've been seen in multiple Avera locations and my records don't appear to be complete. What should I do?
Avera is made up of 5 different regions. It is possible that you have been seen in more than one region. If so, on your portal home page, under your name, a dropdown box will show a list of regions where you have been seen. You may need to select a different region to review your AveraChart information.
What should I do if I get a message to update my browser?
When using AveraChart, you may get a prompt to update your browser for optimal operation of AveraChart. Depending on the browser you like to use – Explorer, Google Chrome, Firefox, Safari – all you need to do is go to that respective website and click on the “download latest version” icon. You may need to restart your computer once you have updated.
How to navigate AveraChart
AveraChart was designed with simplicity in mind. Watch the AveraChart tutorial video to learn more.
Quick Tip Sheets