AveraChart Tech Support & FAQ

Select the Forgot Username link located on the login page.

Fill in your email address and click the Reset Credentials button, and you'll receive an email with a link to reset both your username and password. Click on the link in the email and follow the directions to reset your login credentials.

Please note: Your email address must match what we have on file. If it doesn’t, you will not receive an email. For help, call AveraChart Support at 855-667-9704.

Login Tip Sheet

Click the Forgot Password link located on the login page. Fill in your login ID and email address details, and you will receive an email with a link to reset your password. Click on the link and follow the directions to create a new password.

After five unsuccessful login attempts, you’ll receive an email containing a link to request a new password. Fill out the required fields, and you will receive another email with a link to reset your password.

Log in to AveraChart and click on the Preferences link at the bottom of the home page. Then choose the Change Password button on the right.

Password Reset Tip Sheet

Log in to AveraChart and click on the Preferences link at the bottom of the home page. You will see your personal information, contacts and the list of people who have access to your health information on AveraChart.

To make changes, select the Update User Preferences button on the right. Any edits you make to your profile will be reviewed by Avera Health Information Management (HIM) staff. Once approved, they will appear in your profile.

Complete the secure online form to start the process. The registration staff at your clinic or hospital may also begin the process for you, and you will receive a link with a one-time username and password. Please allow two business days to register.

Yes, you need to have an email address to register for AveraChart. If you don’t already have an email account, you can get one for free from various email service providers, such as Gmail and Yahoo.

Check your deleted folder to see if the email is there. If not, contact AveraChart Support at 855-667-9704 or use the form below.

Only you, your care team and any proxies that you designate are allowed to access your electronic medical record. No outside parties can access your information, including insurance companies, employers, government or school personnel. It is completely secure and confidential.

AveraChart passwords are encrypted and URLs are rewritten so that they cannot be copied and pasted. Also, a timeout feature protects your information if you leave AveraChart open.

Yes. All passwords are encrypted and completely secure.

No. Your health record information is not stored on the web server or your computer. Your information is stored on Avera’s Electronic Medical Record file servers. This information resides within Avera’s firewall.

Do not share your AveraChart login ID or password with another person. This would allow that person to see your confidential medical record information.

Use strong passwords to lower the risk of a security breach. Avoid using names of family members and the same password for multiple sites. Use a longer password with a combination of numbers, lower-case letters and upper-case letters.

Your next three appointments will show up on your patient portal’s home page. Click the Appointments icon on the home screen to view all of your scheduled appointments. To print this list, click the Print button on the right of the portal screen.

Log in to the portal and select the Appointments icon on the home screen. Click the Request Appointment button on the right side of the screen and complete the required fields.

After submitting your appointment request, you should hear from your clinic within 48 hours. Your clinic will contact you by phone, or you will receive an email notification that an appointment has been scheduled.

Please contact your care team to change or cancel an appointment.

Yes, you can submit a prescription renewal request in AveraChart. Log in to AveraChart and click the Medications icon on the home page. Hover over the medication you wish to renew, and click once it turns green.

On the screen with information about your medication and dosage, click the Renewal Request button on the right. Confirm your pharmacy and contact information and select Submit.

Note: Not all prescriptions are able to be renewed. Contact your provider if you cannot renew your prescription within AveraChart.

Prescription Renewal Tip Sheet

Log in to the portal and click the Messages icon on the home page. You will see a list of messages you have received or sent.

To send a new message:

• Click the Send Message button.
• Select the health care provider you wish to message. Note: Not all providers are able to receive messages.
• Type your message, and then click Send.

Your provider and his or her nurse will make every effort to respond to your message within the same business day. For messages sent after 4 PM, allow at least one business day for them to respond. If it’s an urgent medical issue, please call your provider.

When your provider responds, you will receive an email notification. When you log in to the portal, you will see any new messages in the What’s New section. Hover over the message and click on it when it turns green to read it. You can also click on the Messages icon to view sent and received messages.

If you wish to reply to the message after reading it, click Reply on the right.

Messaging Tip Sheet

You can message any provider or care team you have seen at a previous clinic visit. Note: Some providers are not enabled to receive patient portal messages. If you don’t see your provider on the list in AveraChart, please call the clinic where you received care.

Yes, a proxy user may send a message to a provider on your behalf. This message will be visible to both the patient and the proxy user. The provider will also see both the patient’s name and the name of the proxy user, as well as the relationship of the proxy user to the patient.

Yes, any messages sent to your care team will become part of your permanent medical record.

Your received messages never expire and will be available in the portal indefinitely. Your sent messages will be visible for 30 days.

Your Health Summary gives portions of your medical record, including your contact information, medical history, names of your caregivers, tests, medical conditions, medical encounters, allergies and more. You can download or send your health summary to others.

In your Health Record, you can:

• View your allergies and conditions.
• See a list of your medications (this information is also available on your Medications page).
• Access reports that are made available to you by your provider.
• Select Wellness Care to see tests, immunizations and measurements that are recommended for you.
• Read any letters that are made available to you by your provider.
• View your visit history. With the mouse, hover on a visit date until it turns green and select it. You will see the location of this visit, the names of your care team and care instructions.

Health Summary Tip Sheet

Log in to AveraChart and select the Health Record icon. Then, choose the Reports button.

Reports will be available in AveraChart as soon as they have been authenticated by your provider or care team. Diagnostic reports will be available within 72 hours after authentication. Reports available in AveraChart include:

• Inpatient reports including History & Physical, Consultation and Discharge Summary
• Ambulatory reports including Clinic Visit Note, Ambulatory History & Physical reports.
• Emergency Room including Emergency Room Visit Notes
• Diagnostic reports including X-rays, MRIs, CTs, Ultrasounds, Mammograms, Nuclear Medicine, Sleep Studies and Cardiovascular reports.

Reports Tip Sheet

Yes, all laboratory and microbiology results are available in the online portal. Results are available immediately once verified by the laboratory.

To access them, log in to AveraChart and select the Health Record icon on the home screen. Then, select the Results button. You will see your results, the normal range and a flag if your result is high or low.

You can click the Date or Test buttons to arrange the list by the date or the name of the test you received. To print results, select Print on the right side of the screen. If you want to print individual results, click on the results you want to print and select Print on the right.

Lab Results Tip Sheet

In AveraChart, you can download or electronically send your health summary to whomever you wish. You can print out your downloaded copy. You can also print many lists and reports within AveraChart.

If you wish to have a copy of parts of your medical record that are not available in AveraChart, you should request it from your health care provider or clinic.

Medical Records Tip Sheet

Edit your personal profile information by clicking on the Profile icon, and then click Update Profile on the right.

If you wish to change any other aspects of your medical record, your health care team must make these changes. Send a secure message to your care team to make these changes or call your provider.

The 21st Century Cures Act regulations direct Avera’s care teams to post your health information from hospital stays and outpatient visits to the AveraChart patient portal in a timely manner. Review our resources to learn more about these requirements.

See the full list of possible available documents.

We continue to improve your access to more of your medical record, but there are still additional documents we are working on sending to the portal. If you wish to see specific documents that are currently unavailable in your online portal, talk to your provider or care team, or send us a request.

When using AveraChart, you may get a prompt to update your browser for optimal operation of AveraChart. Depending on the browser you like to use — Google Chrome, Firefox, Safari — all you need to do is go to that respective website and click to download the latest version. You may need to restart your computer once you have updated.