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Alert IconDepending on COVID-19 spread, visitation may not be allowed at Avera locations. Please check with the facility before visiting.
Use this COVID-19 resource if you have symptoms or have been exposed. View a list of clinic and facility closures.

Published on June 09, 2020

help stop the spread posted sign

What Will My Next Clinic Visit Be Like?

If you haven’t been to your clinic in a while, you’ll notice some changes at your next visit. Now open for virtually all services, Avera clinics are taking steps to ensure that all sites are exceptionally clean and sanitized, so that all patients and staff feel safe.

closeup of gloved hand holding mask

When you arrive, you will be met by a health care professional who is wearing a face shield, mask and gloves. Everyone is encouraged to wear a cloth face mask when you arrive. If you do not already have a mask on, you will be given one to wear.

patient having temp taken by nurse

A screener will take your temperature to ensure that you do not have a fever above 100 degrees. They will ask if you have experienced any symptoms of COVID-19.

closeup of woman at hand sanitizer station

Hand sanitizer is available near the registration desk and throughout the building. Please sanitize your hands upon entering the building and after touching any surfaces.

closeup of feet on social distance floor sticker

You’ll check in at the registration desk, and there will be stickers on the floor to remind you to remain 6 feet from others in line.

registration staff behind plexiglass shield

Registration staff may be behind a plexiglass shield.

waiting room chairs

In the waiting room, chairs are spaced apart to allow for social distancing. There may be signs placed on seats to prevent two people from sitting close.

clinic staff cleaning room

Clinic staff clean and sanitize each patient room, each time it is used. This was our practice before COVID-19 as well.

closeup of clinic staff washing hands

Nurses, doctors and other care staff will wash their hands before seeing you or examining you. If you do not see them wash their hands, feel free to ask them to.

  • You’ll see signs throughout the clinic about preventing the spread of COVID-19. Please remember to wear your mask throughout your visit, and stay 6 feet away from other patients.
  • Everyone who enters the building will be asked to wear a mask. The mask should cover both your nose and your mouth. Children under age 2 are an exception, as well as anyone who is not able to wear a mask due to their physical condition.
  • Symptoms of COVID-19 include fever, cough, shortness of breath, vomiting or diarrhea, loss of sense of taste or smell or sore throat. Please contact your clinic in advance if you do have symptoms such as these and need to be seen for medical care.
  • It’s a good practice to use hand sanitizer on your way out, too.

All clinics are following similar practices to ensure patient safety, however, not all clinics will be exactly the same.

We want all patients to feel welcome, comfortable and safe in our locations. If you have any concerns, please don’t hesitate to talk with your care team. If you have any specific questions about your next visit, please call your local clinic.

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Avera is a health ministry rooted in the Gospel. Our mission is to make a positive impact in the lives and health of persons and communities by providing quality services guided by Christian values.

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