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Susan R. Norgaard

Susan R. Norgaard, CNP

Nurse Practitioner and Family Medicine
4.8 / 5 (Based on 153 Ratings) Learn More

Office Information

About Me



South Dakota State University, Brookings, Nurse Practitioner


American Nurses Credentialing Center, Family Nurse Practitioner


October 09, 2020
Susan Norgaard is an amazing assist to the Avera Team ! Be sure to keep her ! Such a smart caring person !!
October 06, 2020
The wait time is insane. Something needs to be done about it. Every time I come to Avera we wait 15-30 minutes past our appointment time before we even get called back to a room. Seriously, you need to do something about this ASAP.
September 26, 2020
I enjoy seeing Susan Norgaard as my doctor. She always makes me feel that I'm her focus when I see her.
August 22, 2020
Dr Susan is truly amazing!!! She makes every effort to make you comfortable and to listen in detail to everything!
August 15, 2020
We were expected to fill out a sheet how we are feeling in the last two weeks but that was not reviewed with us, what are done with the results?
August 11, 2020
We had a scheduled well child check that included routine lab work. Our appointment with the provider was fantastic but we waited in the waiting room for lab for over an hour. There were only 4 patients waiting ahead of us but only 1 person working. She clearly felt frustrated with the amount of people waiting and we did not think it was her fault. But clearly there was a staffing problem or something that cause that long of a wait for something that was scheduled.
August 08, 2020
You guys are amazing, thank you what you do for the community
August 06, 2020
Susan Norgaard is the best.Always willing to listen and cares about what I need.
July 18, 2020
I just want to say thank u for all you hard working.
July 17, 2020
The facility was poor compared to the previous building on Carlson Street. The waiting area was small, making it difficult to maintain a six foot distance. I was very uncomfortable in the waiting room. The patient room was so small, the nurse and practicioner had hardly any room to set their supplies. A very cramped room. I felt sorry for the providers. I hope they can return to their previous building.
July 15, 2020
Was a good experience.
July 15, 2020
The issues I had didn't have to do with care, that was excellent, however, I registered online before I came to save time, I was scheduled for a mammogram first, appointment second. Mammo was at 1, I rang the bell in imaging, told them I was there, the gal at the desk registered me and told me to have a seat and they would let them know I was there. After 40 minutes of waiting I was just about to go up and ring the bell again and ask what the hold up was because I had my dr. appt. at 2:15. She told me that I had slipped through the cracks because I hadn't registered at the desk when you come in but I told her I did it online, she said that doesn't matter, you still have to register at the front desk. So then, I have to hurry, hurry, hurry to my appointment, I jump in my car and race to Carlson St. and find out that everything is over at Bruce street where I had been! No one had mentioned to me that the appointments were all at Bruce st. so I was really beside myself by then. The main reason for my appointment? Anxiety. You can about imagine how upset I was by that time. The care your caregivers give is phenomenal. Not too happy with the process.
July 12, 2020
I can honestly say if it weren't for Susan Norgaard I would not be a patient there.
June 30, 2020
Susan is the best!! :-)
June 25, 2020
I called to reschedule appointment, left my number, they never called back.
June 19, 2020
nurse, is just not friendly. never smiles or states her name
April 03, 2020
Susan is a wonderful provider and always worried about what I need and always very helpful and just a wonderful person.
March 29, 2020
Thank you for everything
February 28, 2020
Respectful and caring.
February 23, 2020
Very happy with Susan Norgaard
February 14, 2020
I enjoy Susan Norgaard professionalism and kindness when I see her for my ailments.
January 31, 2020
I was treated with respect from the receptionist all the way to the provider
January 03, 2020
We had to wait quite a while in the office before being seen, but her care was great, once she arrived.
January 03, 2020
It took a terribly long time for someone to answer my call.
December 24, 2019
Susan does an incredible job!! I appreciate the time she always takes to listen and encourage.
December 19, 2019
Susan is a gem in the crazed medical world. She is always there to listen and is non-judgmental in all interactions. She knows me as a person as well as my medical history (and even family history). She is simply amazing an a huge asset to Avera. I am thankful for her care.
December 12, 2019
I love Susan Norgaard!
December 10, 2019
When i checked in for my appointment the receptionist was very cold. Never made eye contact and never smiled.

This directory contains information about the provider members of Independent Health Care Associates, Avera Health and all Avera entities, members of the Avera Medical Group, and employed select providers with Avera McKennan, Sioux Falls, SD and Avera Marshall, Marshall, MN and physicians with hospital privileges at Avera St. Luke's, Aberdeen, SD; Avera Sacred Heart, Yankton, SD; Avera Queen of Peace, Mitchell, SD; Avera St. Mary's, Pierre, SD.

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