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  • Avera Sister James Care Center And Avera Yankton Care Center Recognized For Outstanding Resident Satisfaction

Published on September 18, 2013

Avera Sister James Care Center And Avera Yankton Care Center Recognized For Outstanding Resident Satisfaction

Excellence in Action award recognizes exemplary commitment to quality

Avera Sister James Care Center and Avera Yankton Care Center recently received the Excellence in Action award from My InnerView by National Research Corporation. This honor recognizes long term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.

“Every year, we are exceptionally honored to award these fine organizations for their excellent quality and care given toward their residents and employees,” said Susan L. Henricks, President and COO of National Research. “We are even more excited to extend this award across more facets of the long term care and senior living spectrum to include skilled nursing, assisted living, and independent living organizations. Every day these providers are making a difference in the lives of residents and employees to ensure they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality.”

“I believe this is a testament to the staff we have at our two long-term care facilities and how much they truly care for and respect our elders,” said Tony Erickson, Executive Director of Senior Services for Avera Sacred Heart. “We are constantly striving to provide the best care in a very home-like atmosphere that preserves the dignity and decision making of our residents and their families.”

The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted living and independent living communities (over 8,500), must have completed a customer satisfaction survey in 2012. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” in terms of the percentage of respondents rating the facility as “excellent.” 

About National Research Corporation

For more than 30 years, National Research Corporation has been at the forefront of patient-centered care. Today’s the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. My InnerView programs are the premier solutions to help improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

For more information, call 800-388-4264, write to info@nationalresearch.com, or visit www.nationalresearch.com.