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Professional Development & Training Programs

Email: averasolutions@avera.org Phone: 605-668-8475 Business Hours Mon.– Fri. 9:00 a.m. – 4:00 p.m.

4-Part Series

Avera Education & Staffing Solutions can customize training to fit your business needs. These training sessions are designed for all employees of your organization.

Register below for hour & a half sessions that will be held in the Avera Sacred Heart Professional Pavilion Auditorium, Yankton, SD

Cost per session: $40 Call: 605-668-8475 for more information.

Power of Civility - March 21, 2019

10:00-11:30 am 1:00-2:30 pm

• Defines civility including: politeness and courtesy in communication.

• Defines workplace conflict.

• Explores strategies to enhance civility and encourage a healthy and productive work atmosphere.

• Improves self-awareness.

Managing a Multi-generational Workforce - June 13, 2019

10:00-11:30 am 1:00-2:30 pm

• Identifies how to communicate with various generations in the workforce.

• Explains principles for managing generations.

• Defines challenges and motivators of existing and future generations.

CEO Culture: From Bump to Boom - Sept. 12, 2019

10:00-11:30 am 1:00-2:30 pm

• Defines the customer, the needs of every customer, a customer satisfaction pyramid, and the “POWER” in customer satisfaction.

• Develops elements of CEO Culture, identifying organizational culture, leadership, and job satisfaction for new employee orientation as well as providing a behavioral framework for leaders and employees to uphold.

Conflict Resolution - November 14, 2019

10:00-11:30 am 1:00-2:30 pm

• Identifies components of the conflict circle.

• Explains transforming from conflict.

• Defines how conflict impacts individuals.

• Identifies opportunities for successful confrontation.

Avera Education & Staffing Solutions

Live Better. Live Balanced. Avera.

Avera is a health ministry rooted in the Gospel. Our mission is to make a positive impact in the lives and health of persons and communities by providing quality services guided by Christian values.

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