Our laboratory technical advisory staff offers customized services for physician offices, clinics and hospital-based laboratories. Our technical advisors are experienced Clinical Laboratory Scientists. They are well versed with CLIA standards, compliance and billing issues as well as with COLA and CAP accreditation requirements. Our consultants will work with your staff to evaluate new laboratory methods or instruments, provide guidance and support for all disciplines of the laboratory, and also offer access/information to continuing education opportunities through webinars and other educational events.
ALN-Aberdeen provides courier services to our clients in keeping with the highest quality and ethical standards. For those tests that are not performed in our Avera St. Luke’s Laboratory, we utilize Mayo Medical Laboratories and ARUP Laboratory, located at the University of Utah: two of the most prestigious facilities in the United States.
Online Test Ordering and Results Reporting are available through ALN using the Atlas MD Bridge product.
Comprehensive Scope of Services
ALN-Aberdeen offers an extensive range of testing at the local level to allow rapid turn-around of results. Our scope of services includes much more than testing to support our customers laboratory and facility needs. Additional outreach value-added services that can be custom-designed to meet your specific needs includes:
- Technical Advisory Services
- Regulatory & Accreditation Compliance Guidance
- Pathologist Clinical Consultants
- Clinical Laboratory Directorships
- Continuing Education support
- Courier Services
Our locally owned and operated Avera Laboratory Network - Aberdeen Service Center offers a comprehensive laboratory outreach service to physicians, hospitals, clinics, nursing homes and other providers requiring laboratory services in our five state region.
Our Service Center is equipped with state-of-the-art methodologies and equipment to provide testing in all major clinical specialties. Test offerings are further enhanced through direct, quality relationships with nationally recognized laboratories specializing in esoteric laboratory testing.
Integrated, personalized, and caring services are the outstanding features of our Avera Laboratory Network - Aberdeen. We acknowledge the importance of providing integrated services in our five state region but our services continue to emphasize our belief that each of our customers and the patients they serve, have needs that are unique and require individually structured services. Therefore, we strive at all times to personally customize our services to meet the needs of the customers we serve.
Avera Laboratory Network - Aberdeen is quality driven by board certified pathologists. Our pathologists serve as active clinical consultants and are available 24 hours a day for consultation on concerns related to appropriate test utilization, test result interpretive assistance or any concerns that may occur in the course of patient management.
In addition, our laboratory takes pride in our dedicated clinical laboratory professionals which include directors, managers, consultants, technical staff and customer support staff whose combined education, experience and expertise assure quality through all pre-analytical, analytical, and post-analytical phases of laboratory and customer support services.
Client Services is the primary contact for the laboratory clients and customers, both inpatient and outpatient. This area of the laboratory is staffed by specially trained laboratory professionals whose primary duty is to assist our clients and patients. Our Client Services staff also make arrangements to connect clients/customers to our professional resources (Pathologists and other laboratory professionals). Additionally, Client Services personnel are responsible for packaging and shipping tests performed by referral laboratories, test/specimen/client problem resolution, verbal and electronic communication with customers following established standards and procedures.
Our Client Service Departments specialize in handling all client needs relating to:
- Specimen requirements
- Test result inquiries
- Test availability assistance
- Client communication needs
- Specialized reporting requirements
- Courier and supply assistance
- Testing change assistance
- Billing inquiries
We take pride in our Client Service Coverage which is available M-F 8 AM to 6 PM to handle all our customers immediate assistance requests relating to direct testing information, specimen requirements and result inquiries. After hours coverage is provided by technical staff on duty.