Sioux Falls Laboratory Service Center

Lab Phone Numbers
605-322-7187
800-560-4846

Lab Fax Number
605-322-7183

Email
Client.Services@Avera.org

Address
Avera McKennan Hospital & University Health Center
1301 S Cliff Ave
Sioux Falls, SD 57117

Client Service Hours
Monday – Friday: 7 AM – 5 PM
Saturday: 7 AM – 3:30 PM
Closed Sunday. During business hours, our staff can support clients with more immediate assistance. Regular service hours exclude major holidays.

Extended Service Hours
Technical staff are available after hours to provide help 24/7. Our extended service hours include major holidays.

Avera partners with MedSpeed, International Organization for Standardization (ISO) certified transportation service provider, for your courier needs. Routinely scheduled courier routes occur during business hours, Monday – Friday, excluding major holidays. If you have questions, please call us.

Sioux Falls clients with routine non-scheduled pickups:

• Call 605-322-7187 opt 2
• Call us by 12:45 PM on business days for same-day transport.
• Note specimens will be picked up before 5 PM.

All clients with expedited pickups or need after hours:

• Call 605-322-7187 opt 2
• Call 800-560-4846 opt 3 (Medspeed)
• Provide a pick-up location, address, contact person and phone number.

Testing at the local level allows for faster turnaround. Several Avera facilities in Sioux Falls have labs located on site to serve your laboratory testing and specimen collection needs. Hours vary per location.

Avera McKennan Hospital & University Health Center labs:

• Ground floor of the hospital
• 3rd floor of Plaza 1
• 2nd floor of Plaza 2
• Prairie Center entrance level by elevators

More labs are located on the 1st floor of these Sioux Falls facilities:

• Avera Family Health Center — Marion Road
• Avera Family Health Center — Dawley Farm
• Avera Specialty Hospital

• Advance Beneficiary Notice — English
• Client Intake Form
• Client Variance Report
• Correlation Specific Request Form
• Online Supply Ordering — Sioux Falls
• Semen Analysis: Patient Collection Instructions & Specimen Verification Form

Services include much more than testing to support our clients. Our consultants will work with your staff to evaluate new lab methods or instruments, provide guidance and offer continuing education opportunities through webinars and other events.

Additional outreach services can be customized to meet your needs, and include:

• Clinical laboratory directorships
• Courier and delivery services
• Education and competency assessment support
• Management and technical consultation
• Pathologist clinical consultants
• Regulatory and accreditations compliance guidance

More helpful information is available by downloading these specimen collection references:

• 24 Hour Urine Collection Instructions
• Specimen Labeling Requirements
• Aptima Multitest Swab Specimen Collection Guide
• Aptima Unisex Swab Specimen Collection Guide
• Aptima Urine Specimen Collection Guide
• Clean Catch Urine Instructions — Female
• Clean Catch Urine Instructions — Male
• Culture Swab Reference Chart
• Non-Pregnant — 2 Hour Adult Patient Instructions
• Obstetrics — 1 Hour Patient Instructions
• Obstetrics — 2 Hour Patient Instructions
• Obstetrics — 3 Hour Confirm Patient Instructions
• Occult Blood Collection Patient Instructions
• Occult Blood Collection Patient Instructions
• Respiratory Virus Specimen Collection Instructions
• Special Tube Instruction List
• Stool Collection Kits Reference
• Stool Collection Containers and Description Reference

• Our technical advisors are experienced clinical lab scientists. They are well versed in Clinical Laboratory Improvement Amendments (CLIA) standards, compliance, billing and accreditation requirements for Commission on Laboratory (COLA) and College of American Pathologists (CAP).
• Our client services staff make arrangements to connect clients to our professional resources (pathologists and others). They are responsible for packaging and shipping tests performed by referral labs and follow established standards and procedures.
• Our pathologists serve as active clinical consultants. They are available 24 hours a day for consultation for appropriate test utilization, interpreting test results and other needs.

• Advance Beneficiary Notice of Non-Coverage Form
• Advance Beneficiary Notice of Non-Coverage — CMS Reference
• Annual Compliance Notification
• Mandatory Guarantor Information for Minors
• Medicare Acronyms — Educational — Tool — ICN903999
• Medicare Clinical Laboratory Fee Schedule
• Medicare Preventive Services Quick Reference Chart
• Sioux Falls Medicare Part B NCD-LCD Reference Manual

• Accreditation Certification (AABB)
• CLIA
• College of American Pathologists (CAP)
• ISO College of American Pathologists (ISO CAP)
• The American Society of Histocompatibility & Immunogenetics (ASHI)