Avera System Link Portal

Avera is switching to Epic as its electronic health record (EHR) effective May 30, 2026. Access to the legacy EHR and other systems will cease at this time. The new platform is called Avera System Link, which is part of our overall implementation of Epic software.

What is Avera System Link?

Avera System Link is not an electronic medical record solution. It’s an Epic web-based application that connects Avera to community affiliates and practices – providing them with a subset of data needed to care for patients and health plans members.

It securely connects nurses, care teams, managers and providers to a secure web portal, giving you the tools to stay connected with patient care. In some other organizations, this platform is called Epic CareLink, or it may be branded with their own organization name.

Who Will Use Avera System Link?

You will use Avera System Link if you are:

  • A staff member of a provider who has care privileges and is credentialed at an Avera or partner facility.
  • An external, independent provider or staff member at a non-Avera facility and you need read-only access to a patient’s chart.
    • Examples include the Department of Health, correctional facilities, non-Avera long-term care facilities, correctional facilities and school nurses.
  • An external provider that uses Avera’s telemedicine services to eConsult with an Avera provider.
  • A business enrolled in Avera’s occupational health services.
  • A provider who has patients with Avera Health Plans health insurance.

We require that every organization using Avera System Link have a site administrator, and ideally also a backup as a second administrator.

Providers who have care privileges or are credentialed at Avera or partner facilities, as well as some other organizations will use Epic Hyperspace rather than Avera System Link. Learn more

System Link User Webinars

Join us for an upcoming demo and learning session on Avera System Link. You’ll learn how to:

  • Get access and sign in
  • Find and review patient information
  • Navigate the chart
  • Place outpatient orders (if appropriate)
  • Review messaging and notification methods

Session Dates

We’re offering three session dates. There’s no need to sign up in advance. Just save the date on your calendar for the one that works best for you and use the join link that day. (All sessions will cover the same material.)

Register for Avera System Link

Each organization (or site) that has employees who need access to Avera System Link must register for an account. This replaces prior processes in place with Avera. Each organization must have a site administrator, and ideally also a backup contact. Learn more about Avera System Link roles.

  1. Review and complete a site agreement. Determine the proper person in your organization to complete and sign the site agreement – and who your site administrator will be.
    • Employers using Avera's occupational health services: You do not need to submit a site agreement.
    • All other organizations: Review the site agreement. Determine the proper person in your organization to complete and sign the site agreement – and who your site administrator will be.
  2. Complete the online form to register your organization, a site administrator and additional users. Use our instructions for guidance on completing the form.
    • If you are not sure of all additional users needed, please submit the form as soon as possible with the site administrator details.

Registration & Steps

Timeline

  • March 31-April 24: Preregister for access to Avera System Link. We encourage you to register as soon as possible. Due to the large volume of requests as we set up the new system the approval process may take up to a few weeks.
  • May 30: Avera will transition and go live with Avera System Link.
  • After May 30: You’ll use Avera System Link going forward.
    • New site requests: Any new sites needing to use Avera System Link must register.
    • New users: If your site already has an agreement with Avera, contact your site administrator for access.

Do I use Avera System Link or Epic Hyperspace?

Epic Hyperspace

You will use Epic Hyperspace if you are:

  • A physician or staff member employed by Avera or an Avera partner location.
  • Are a provider who has care privileges and is credentialed at an Avera or partner facility.

Next Steps:

  • Providers who need access to Avera’s Epic Hyperspace can contact AveraEMRTraining@avera.org to register for training and to ensure you will have access when Avera transitions to Epic on May 30.

Avera System Link

You will use Avera System Link if you are:

  • A staff member of a provider who has care privileges and is credentialed at an Avera or partner facility.
  • An external, independent provider or staff member at a non-Avera facility and you need read-only access to a patient’s chart.
  • An external provider who uses Avera’s telemedicine services.
  • A business enrolled in Avera services for occupational health.
  • A provider who has patients with Avera Health Plans health insurance.

Next Steps:

  • Register for Avera System Link and add your site administrator by April 24.
  • Learn what the site administrator does in Avera System Link.
  • Learn about the various user roles and permissions in Avera System Link.

Get Started

Questions

If you need help with Avera System Link or have questions, we can help.

  • For independent providers, organizations and staff, plus for all technical questions, call our help desk at 605-322-6000.
  • For Occupational Medicine services questions, contact your Avera occupational medicine representative.

Benefits of Avera System Link

This portal provides workflow, communication and other benefits for many people using Avera System Link for telemedicine services and occupational medicine services. For providers, care teams and billing staff, there are even more benefits as noted below (which vary based on your user role and access).

Secure Records Access

Get secure access to patient demographics, meds, results, notes and more. Upload documents to a shared clinical record.

Easier Patient Referrals & Orders

Place consult requests and diagnostic orders in Avera’s system. Coordinate patient care and get timely updates sent to you.

Real-Time Updates

Receive automated “in basket” alerts for your patients’ ED arrivals, admissions, discharges and other events in Epic systems.

Interactive Messaging

View and act on messages in the “in basket” to coordinate care between you and the Avera care team.

Surgical Case Creation

Submit surgical case requests with details to Avera to streamline scheduling, preparation and the patient experience.

One Portal with Avera Health Plans

Are your patients also Avera Health Plans members? You’ll have one login for the Avera health system and health plan.