COVID-19 Visitor Policy
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Visitor Policy

Overall Guidelines

Avera’s priority is the health and safety of patients and employees. Because of COVID-19, appropriate measures must be taken to ensure the safety of facilities, which includes limiting visitors entering Avera facilities.

Avera facilities may not be allowing visitors depending on COVID-19 spread and the facility’s capacity. Please check with the facility prior to visiting.

Patients and visitors:

  • Must wear masks within an Avera facility.
  • Will be screened for temperature and symptoms of COVID-19 before entering the building.
  • Are asked to observe social distancing of at least 6 feet between people wherever possible.

Patients and visitors are urged to wear a cloth face mask when arriving to an Avera location. If you do not have a mask, one will be provided. Visitors who are unwilling or unable to wear a mask will not be allowed entry.

Exceptions to Visitor Restrictions

We do have some exceptions to the visitor policy:

  • General pediatric patients may have two visitors escort them to a clinic visit or when a patient in the hospital.
  • OB labor and delivery patients may have one partner and one birth support person, over 18 years of age, in the room.
    • Only the mother and one guest may stay during their infant’s stay in the unit. This guest cannot be changed.
    • No other visitors will be granted access to the unit during this time including siblings and grandparents.
    • The support person may either be a family member or a doula. These two visitors must remain with the patient during the stay. Multiple visitors will not be able to rotate.
    • COVID-19 positive birth mothers may only have one support person as their visitor and must remain in the patient room and hospital for the entire stay.
  • In special circumstances, a patient’s treatment team will evaluate the necessity for a visitor.
  • Restrictions for long-term care facilities will vary by location. Please contact the facility for their visitor policy.
  • COVID-19 clinic patients will not be allowed guests, unless medically necessary for physical assistance or decision making.

We understand these changes may make your stay or appointment with us more difficult. However, we believe this decision is necessary given the current extraordinary circumstances.

At Avera Health, a dedicated team of professionals are committed to providing you with the highest quality of care. This team includes physicians, residents, nurses, pharmacists, therapists, social workers, chaplains, students, patient relations representatives, volunteers, and support staff. Each team member knows how important it is to make your stay as comfortable as possible.

Contact your facility for specific visitor restrictions

Some Avera facilities may have different rules, visiting hours or implement changes at different times so please check with your local facility. Other visitor restrictions are in place for patients diagnosed with COVID-19; please check with your facility.

Live Better. Live Balanced. Avera.

Avera is a health ministry rooted in the Gospel. Our mission is to make a positive impact in the lives and health of persons and communities by providing quality services guided by Christian values.

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