Avera St. Luke's Patients & Visitors

Your comfort and safety are important to us. Whether you need an inpatient stay or an outpatient procedure, you’re visiting a loved one or welcoming a new baby to the family, our hospital staff is here to help make your visit a good experience. Trust Avera St. Luke’s for an extensive array of medical specialties, advanced technology, emergency care and high-quality services.

  • Find a wide range of medical services and physician offices within multiple buildings on campus.
  • Free parking for patients and visitors is available on and around the hospital campus. To help you locate facilities and parking on campus, you can find signage with wayfinding details.
  • If you have concerns or need help when you’re on campus, please ask an employee with an Avera name badge.
  • You can also call us at 605-622-5000 for assistance.

See Maps:

Hospital campus map

Which entrance to use

Main hospital 1st floor map

Visiting Hours for General Care Areas

To foster a caring and healing environment, we ask you to follow visiting hours and policies. Visiting hours may differ in the various patient care units. Please check with a nurse on the unit you are visiting.

  • Visiting hours for general care areas at Avera St. Luke's are 7 AM to 7:30 PM.
  • We recommend no more than two visitors at a time.
  • Minors and dependent adults must be accompanied by a responsible adult.
  • Visitation in general care areas may change subject to department leader discretion.
  • We may restrict visitors, temporarily close buildings or adjust hours to protect the safety of patients and staff.
  • Avera staff are committed to providing a healing and safe environment for all.

Behavior Expectations

For your safety and ours, aggressive and threatening behavior will not be tolerated. This includes:

  • Physical assault
  • Verbal harassment
  • Abusive language
  • Sexual language
  • Threats of any kind
  • Failure to follow staff instructions
  • Possession or use of alcohol, drugs or weapons

dining area

On-Campus Amenities

To support your comfort and calm any nerves you may be feeling, you can enjoy the following Avera St. Luke’s amenities.

  • Quiet places for prayer or meditation in the hospital chapel just inside the west entrance and several other spots on campus.
  • Free public internet access is available on campus.
  • Waiting areas conveniently located on each floor.
  • Enjoy a meal or snack using our dining options. Vending machines with drinks and snacks are available around campus. Visit our hospital cafeteria Monday – Friday, 7 AM – 1 PM.

More Resources

Patients & Visitors

Visit Avera’s online patients and visitors resource center for these and much more:

  • Send an e-card greeting to a patient.
  • Request your medical records.
  • Pay your bill.
  • Get details on advance directives like a living will.
  • Learn about your patient rights, responsibilities and role in safe health care — as well as how to report and escalate concerns to your provider or:
    • Clinic or department manager: Call the main phone number for this Avera hospital or the specific clinic and ask to speak with the manager.
    • The facility’s risk management department: Contact the hospital’s main phone number and ask to speak to the risk management department for written concerns or complaints.
    • Should you have a concern that is unresolved, you have the right to contact the:
      • South Dakota Department of Health at 600 East Capitol Avenue, Pierre, SD 57501 or at 605-773-3361
      • The Joint Commission at One Renaissance Boulevard, Oakbrook Terrace, IL 30181 or at JointCommission.org under Contact Us and then Patient Safety Complaint
Patients & Visitors

Nearby Accommodations

When your visit involves an overnight stay, you want to feel secure and comfortable. Aberdeen is fortunate to have many options for hotels and lodging. Many local hotels offer courtesy rates. You can obtain a card to present to the hotel at our hospital’s admitting desk in the east lobby.

Preregistration

Fill out this secure, confidential online patient questionnaire from the comfort of your home to save time at admission.

Protecting Your Privacy

Avera St. Luke's takes your privacy seriously regarding legal information pertaining to medical, insurance and website privacy. We are required to keep your personal and medical information confidential before, during and after your visit. If you are concerned your privacy may have been violated or have any privacy questions, please call our privacy officer at 605-322-7801.