Avera St. Mary's Patients & Visitors

Your comfort and safety are important to us. Whether you’re coming for an inpatient stay, an outpatient procedure, to visit a loved one or to welcome a new baby to the family, use the following information to help make your visit to Avera St. Mary’s Hospital a great experience.

  • Find a full range of medical services housed in clinics and physician offices within multiple buildings on campus.
  • View our parking information.
  • If you have any concerns or need help when you’re on campus, please ask an employee with an Avera badge.
  • You can also call us at 605-224-3100 for assistance.

Parking

The hospital campus in Pierre includes free parking options for patients and visitors. To help you locate facilities and parking, you can find signage with wayfinding details. If you have additional questions on finding us or where to park, call 605-224-3100.

Visitor Hours

Support, well wishes and encouragement from visitors are important to patients.

  • General visiting hours are 8 AM – 8:30 PM every day for inpatient care and our Women's Center.
  • For the well-being of our patients, Intensive Care Unit (ICU) visitation is restricted. Call the nurses’ station before you visit at 605-224-3270.

Helmsley Center at Avera St. Mary's Hospital dining hall.

On-Campus Amenities

To support your comfort and calm any nerves you may be feeling, you can use the following Avera St. Mary’s Hospital amenities.

  • Find a quiet place for prayer or meditation in the Helmsley Center on campus.
  • Find waiting areas and lobbies throughout the hospital campus for your comfort and convenience.
  • Use free public Internet access available on campus.
  • Enjoy a meal or snack using our dining options.
    • Helmsley Center Riverstone Bistro
      • Hot food served Monday – Friday, 7:30 – 9 AM and 11 AM – 1:30 PM.
      • Sandwiches, snacks, desserts, beverages and cold cereal are available Monday – Friday from 7:30 AM – 1:30 PM.
    • Vending machines with pop and snacks are available throughout the hospital.

More Resources

Patients & Visitors

Visit Avera’s online patients and visitors resource center for these and much more:

  • Send an e-card greeting to a patient.
  • Request your medical records.
  • Pay your bill.
  • Get details on advance directives like a living will.
  • Learn about your patient rights, responsibilities and role in safe health care — as well as how to report and escalate concerns to your provider or:
    • Clinic or department manager: Call the main phone number for this Avera hospital or the specific clinic and ask to speak with the manager.
    • The facility’s risk management department: Contact the hospital’s main phone number and ask to speak to the risk management department for written concerns or complaints.
    • Should you have a concern that is unresolved, you have the right to contact the:
      • South Dakota Department of Health at 600 East Capitol Avenue, Pierre, SD 57501 or at 605-773-3361
      • The Joint Commission at One Renaissance Boulevard, Oakbrook Terrace, IL 30181 or at JointCommission.org under Contact Us and then Patient Safety Complaint
Patients & Visitors

Nearby Accommodations

When your visit involves an overnight stay, you want to feel secure and comfortable. Pierre is fortunate to have many options for hotels and lodging.

Protecting Your Privacy

Avera St. Mary’s takes your privacy seriously regarding legal information pertaining to medical, insurance and website privacy. We are required to keep your personal and medical information confidential before, during and after your visit. If you are concerned your privacy may have been violated or have any privacy questions, please call our privacy officer at 605-995-2489.