Appointments & Care

Avera MyChart helps you more easily manage your care — from scheduling appointments to seeing prescriptions and lab results and more.

Scheduling and Managing Appointments

Existing Avera patients can schedule, track, reschedule and cancel appointments in MyChart, all online or in the Avera MyChart mobile app. This includes in-person, e-visits and video visits.

Existing patients can book appointments online in MyChart with most primary care providers.
You may also be able to request an appointment via MyChart with certain providers or clinics. Availability varies.
If you’re opted in to email or text messages from Avera, you’ll receive reminders and other notifications about upcoming appointments, plus confirmation messages about cancellations.
Managing a Family Member’s Appointments: If you have proxy access to manage another family member’s account, you can manage their appointments in MyChart just like your own. Use the toggle in the top right next to the MyChart logo to switch between accounts.
For some specialists, you may need a referral from your primary care provider to schedule an appointment.

How to Manage Appointments in MyChart

Log in to your MyChart account. Select Visits to see past and future appointments you already have scheduled. From here, you can manage your appointment, including messaging your care team, get directions to the facility, reschedule or cancel. You can also see past appointments and view summaries from those visits.

How to Schedule an Appointment

Go to Scheduling in MyChart. (You’ll need to log in first.)
- If you’re already logged in and want to navigate to Scheduling, you can either click the Schedule an Appointment tile on the home page or select the top left menu icon. Select Schedule an Appointment.
Here, you can schedule an appointment with a specific provider you’ve had an appointment within the last year, or you can select the appointment type you want to schedule. Choose from the options to find an available time and schedule your appointment.

Referrals

To request a referral to a specialist or other provider, send a message to your primary care provider or care team.

To send a message, go to Messages in MyChart or select this from your home screen.
To see referrals currently in process, log in to MyChart and select Referrals from the menu under Find Care.

Preparing for Your Appointment

If you have an appointment already scheduled after May 30, 2026, save time and reduce paperwork by checking in for your appointment in MyChart online or in the app before you arrive. We encourage you to do this before you leave home to avoid any delays at the front desk and make sure your provider has the latest information before you see them.

In MyChart, find your appointment and select the eCheck-In or Get Ready option.
Follow the prompts to verify your personal information, contact information and insurance, and any current medications, health issues and allergies.
If you also see prompts to sign required documents electronically and answer any questionnaires linked to your visit, complete those steps as well.

Frequently Asked Questions

What kinds of appointments can be scheduled online?

Whether you can schedule an appointment online depends on the provider you’re wanting to schedule. Generally, primary care visits and some screenings (like mammograms) are able to be scheduled in MyChart. You can see the options available to you by logging in to MyChart and selecting Schedule an Appointment.

There are also options for acute care and emergency visits available in MyChart. Learn more

I would like to schedule an appointment, but I do not see my provider listed.

If you haven’t seen a provider in more than a year, you may not be able to schedule an appointment with them in MyChart. Follow the steps to schedule an appointment based on the type of visit to see if you can request an appointment with that provider, or call your clinic or facility to schedule an appointment.

Can I cancel an appointment in MyChart?

Yes. After logging into MyChart and selecting Visits, choose the appointment you want to manage. Then select Reschedule or Cancel. Choose Cancel and follow the prompts to cancel your appointment.

Can I reschedule an appointment in MyChart?

Yes. After logging into MyChart and selecting Visits, choose the appointment you want to manage. Then select Reschedule or Cancel. Choose Reschedule to change your appointment, and follow the prompts.

How do I set up a virtual appointment?

There are different options for virtual and e-visits in MyChart. See your options