How do I register for Avera MyChart?
You need to create a new account for MyChart, even if you had a login with a previous patient portal associated with Avera.
How do I set up proxy access to someone else’s medical record?
You can follow the steps on our proxy web page, which also details on how to easily set this up online, as well as what to do with complex proxy relationships that require legal documentation.
Otherwise, you can also contact our help desk for assistance at 855-667-9704 for standard proxy access setups.
What if I already have MyChart with another health system?
After you create your Avera MyChart account, you’ll be able to link other MyChart accounts, so you can access them from the one app. This helps give you a complete picture of your health and is especially useful if you see specialists or primary care providers at separate hospitals or clinics.
- Log in to MyChart.
- In the Menu, go to the Sharing section and select Link My Accounts.
- Search for the health organization where you have a MyChart account. Select Link account next to that organization.
- When prompted, enter your login credentials for your other MyChart account.
Once your accounts are linked, you’ll be able to toggle between health organization accounts using the dropdown on the top right.
Note: If you are an Avera Health Plans member, you still need to download the Avera MyChart app or use AveraMyChart.org to see and manage all your health plan benefits.
Will I need to create separate logins for Avera and Avera Health Plans?
No. If you’re an Avera Health Plans member, you’ll be able to use one login to see both Avera Health and insurance information in Avera MyChart. Learn more about the portal and Avera Health Plans.
Can I use a mobile app for MyChart?
Yes, in addition to using the AveraMyChart.org website, you can also download the Avera MyChart app in the App Store and on Google Play.
Find on App Store Get on Google Play
If you receive care from an Avera partner location, you can either use the Avera MyChart app or the general MyChart app. However, if you’re an Avera Health Plans member, your insurance coverage details are only available in Avera MyChart. Learn more.
Which organizations are using MyChart with Avera?
Organizations using Avera MyChart include:
- Avera Health
- Avera Health Plans
Partner organizations using an extension of MyChart through Avera include the following. Learn more.
- Access Health (various clinics in MN and SD)
- Avera Heart Hospital and North Central Heart (Sioux Falls, SD)
- Bloomfield Medical Clinic (Bloomfield, NE) – For this organization, the only way to access MyChart is through the websites and apps noted above.
- Bowdle Healthcare Center (Bowdle, SD) and clinics
- Brookings Health System (Brookings, SD) and clinics
- Community Memorial Hospital & Redfield Clinic (Redfield, SD)
- Eureka Community Health Services Avera (Eureka, SD) and clinics
- Floyd Valley Healthcare (Le Mars, IA) and clinics
- Freeman Regional Health Services (Freeman, SD) and clinics
- Hegg Health Center (Rock Valley, IA) and clinics
- Hendricks Community Hospital Association (Hendricks, MN) and clinics
- Lakes Regional Healthcare (Spirit Lake, IA) and clinics
- Landmann-Jungman Memorial Hospital Avera (Scotland, SD) and clinics
- Marshall County Healthcare Center (Britton, SD) and clinics
- NWIA Bone, Joint & Sports Surgeons (Spencer, IA)
- Northwest Iowa Surgeons (Spencer, IA)
- Osceola Regional Health Center (Sibley, IA) and clinics
- Physicians Laboratory (Sioux Falls, SD)
- Pipestone County Medical Center and Family Clinic Avera (Pipestone, MN)
- Platte Health Center Avera (Platte, SD) and clinics
- Regional Health Services of Howard County (Cresco, IA) and clinics
- Sioux Center Health Avera (Sioux Center, IA) and clinics
- Spencer Hospital (Spencer, IA) and clinics
- St. Michael’s Hospital Avera and Bon Homme Family Practice (Tyndall, SD)
- Surgical Institute of South Dakota (Sioux Falls, SD)
- Wagner Community Memorial Hospital Avera (Wagner, SD) and clinics
How do I keep my health information safe with Avera MyChart?
- Do not share your login credentials with anyone. This would allow that person to see your confidential medical information.
- Use strong passwords to lower the risk of a security breach. Avoiding using names of family members and the same password for multiple sites. Use a longer password with a combination of upper and lowercase letters and numbers.
You can also reach out to our MyChart help desk for assistance at 855-667-9704.
How do I use two-step verification for MyChart?
Keeping your health information private and secure is a top priority at Avera. We use the latest available technology to ensure your data is protected, including two-step verification, secure activation codes, face ID and fingerprint login options for MyChart.
Requiring two-step verification helps ensure your account stays secure even if someone else has your username and password. How it works:
- You enter your MyChart username and password on a login screen.
- You’ll receive a code via email or text message that includes a single-use code.
- Follow the steps to complete authentication into your account.
What if I did not receive my code for two-step verification to log into MyChart?
If you requested a verification code via email and did not receive it, check your spam or junk folders for your email – and if you have multiple email accounts, check them all.
You can also reach out to our MyChart help desk for assistance at 855-667-9704.
What do I do if I think my personal phone or email address has been compromised, and they’re listed in MyChart?
If you think your email or phone number where you receive Avera MyChart notifications and secure links has been compromised, you can change them in MyChart under Personal Information. You can also reach out to our MyChart help desk for assistance at 855-667-9704.
What do I do if I think my login credentials to MyChart have been compromised?
If you think someone knows your login credentials to MyChart, log into change your password right away.
You can also reach out to our MyChart help desk for assistance at 855-667-9704.
After accessing Avera MyChart, is my information stored on my computer or mobile device?
No. Your health information is not stored on any external web server, your computer or your mobile device or tablet. Your information is stored only in Avera’s electronic medical record file servers, which reside behind Avera’s secure firewall.
