Avera Cancer Institute Opens 24/7 Navigation Center
SIOUX FALLS – Avera Cancer Institute announces the opening of the Avera Cancer Institute Navigation Center, an immediate and constant source of support and information to patients and their families across Avera’s 72,000 mile footprint.
The Navigation Center opens March 1, and can be accessed 24 hours a day, seven days a week by calling 605-322-3211 or 888-422-1410.
“We want to connect all patients with all the helpful resources, education, experts and services we can to help make their cancer care journey successful,” said Jamie Arens, Director of the new Avera Cancer Institute Navigation Center, which serves patients from all six Avera Cancer Institute regional centers. “It’s 24/7 support for a 24/7 disease.”
Reasons for calling the Navigation Center can range from managing symptoms, to finding resources for emotional support, to getting help for the whole family for issues created by the effects of cancer and treatment. Anyone can call the Navigation Center – they do not need to be an Avera patient.
Navigation Center calls are answered 24/7, with navigation services by registered nurses and social workers available from 8 a.m.-8 p.m. During the overnight hours, calls are answered by Ask-A-Nurse RNs. Navigation staff reach out the following business morning for further follow-up.
For several years, Avera has had disease-specific navigators who come alongside cancer patients from diagnosis to survivorship. This service expands navigation, making it available across the entire Avera footprint.
“This offers an added layer of support to connect people to the help they need in their moment of need,” Arens said. This community-based model connects people to resources closest to home, for example, support groups, transportation resources or physician outreach clinics. The Navigation Center, located on the first floor of the Prairie Center in Sioux Falls, is a call center, yet it’s also set up to handle anyone who walks in seeking assistance.
“Our goals are to overcome barriers to care, reduce burdens of cancer and improve access to quality care as we connect people back to resources that are close to home,” Arens said.