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Published on May 17, 2017

Avera Heart Hospital Earns Rare Double-Five Star Rating

Avera Heart Hospital of South Dakota is one of only 19 hospitals nationwide, and the only in the region, to receive a rare double-five star rating for its quality care and service.

These ratings systems are administered by the Centers for Medicare and Medicaid Services (CMS) and are meant to help people compare hospitals based on patient experience and quality of care in an easy-to-decipher manner.

CMS assigns the ratings to over 4,000 hospitals. The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) rating is based entirely on patient survey scores. The survey asks discharged patients 27 questions about their hospital stay ranging from nurse communication to environment, pain management and discharge information.

The second rating is called the Overall Hospital Quality Star Rating, which includes 57 measures on outcomes and patient experience.

A five-star rating in each of these areas indicates a hospital is doing an exceptional job of meeting both patient expectations and providing a high level of quality care.

“Every day our providers, nurses and support staff work to create an environment for patients that is friendly and welcoming, always taking time to ensure patients are comfortable and informed about the care they are receiving,” said Mick Gibbs, CEO of the Avera Heart Hospital. “To receive five stars for both these ratings is a great honor. It shows that we are providing care that meets or exceeds our patients’ expectations.”

Currently, 188 hospitals have a five-star rating based on HCAHPS and 83 have a five-star rating for overall hospital quality; but only 19, including Avera Heart Hospital, received the prestigious double five-star rating.

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