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Published on May 15, 2019

Avera Ranked First In Nation For Long-Term Care Resident Experience

 

Avera has ranked first out of the top 20 organizations that earned a 2019 Customer Approved Award from Lincoln, Neb.-based health care intelligence firm NRC Health. The award recognizes senior care organizations across the country for creating an outstanding care experience for their customers.

“The caregivers at Avera’s long-term care facilities put a tremendous amount of effort into creating a comfortable, home-like atmosphere for our residents and their loved ones. It’s their dedication and attention to detail that have put us at the top of the Customer Approved Award list,” said Doug Ekeren, the Long-Term Care Strategic Business Unit leader for Avera. “Avera strives to combine compassion, innovation and quality to make sure we are providing the best in long-term care. This recognition is confirmation that we are on the right track when measured against our peers in the industry.”

Only 20 independent living, assisted living, or skilled nursing organizations earned this remarkable distinction. Winners were selected according to the results from NRC Health’s 2018 Resident and Family Experience Survey.

To qualify, organizations must have a high percentage of respondents willing to recommend their locations to friends and family. This measure is known as the Net Promoter Score (NPS), and it strongly correlates with both customer satisfaction and enduring loyalty.

A complete list of award-winners can be found at nrchealth.com/customer_employee_awards.

“These organizations have dedicated themselves to creating an enriching experience for the people they serve,” said Stephanie Kolbo, NRC Health’s Vice President of Business Development. “As the survey results show, their efforts have not gone unnoticed by residents and their family members. It’s NRC Health’s pleasure to recognize their achievement.”

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Media Contact

For media inquiries, please contact:

Lindsey Meyers
Vice President of Public Relations
Office: 605-322-7955
lindsey.meyers@avera.org

Jay Gravholt
Director of Media Relations
Office: 605-668-8585
jay.gravholt@avera.org

Michelle Pellman
Public Relations Coordinator
Office: 605-322-7963
michelle.pellman@avera.org

Jake Iversen
Public Relations Coordinator
Office: 605-322-4387
jake.iversen@avera.org

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Avera is a health ministry rooted in the Gospel. Our mission is to make a positive impact in the lives and health of persons and communities by providing quality services guided by Christian values.

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