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Call ahead with symptoms or exposure. Learn more or view facility closure updates.
No visitors will be allowed in our facilities. Learn about exceptions.

Published on March 17, 2020

Avera Shares COVID-19 Updates

As COVID-19 cases have now been reported in this region, Avera reminds the general public of what they need to know concerning this virus.

COVID-19 symptoms and testing

People who utilize Avera facilities for their health care who feel they may have been exposed to COVID-19 or who are displaying symptoms are asked to call 1-877-AT-AVERA (1-877-282-8372), or their local clinic number.

Symptoms include fever over 100 degrees, cough and shortness of breath. Not everyone who contracts this virus will become seriously ill, in fact 80% of people can be treated at home.

"It’s important to call 1-877-AT-AVERA, or the phone number of your local clinic, first rather than going directly to your clinic in order to protect other patients and staff," said David Erickson, MD, Chief Medical and Innovation Officer for Avera Health. "Avera has set up processes for testing that will limit exposure to staff and other patients. If a provider determines that someone needs testing, we will refer patients to the correct site for testing."

Employers and businesses are asked to not require a provider’s note for employees who are sick with respiratory illness to validate their illness or return to work. This is because health care facilities are extraordinarily busy during this time. Per this this guideline from the Centers from Disease Control and Prevention (CDC), Avera is not providing sick notes.

Visitors

Avera is not currently allowing visitors to long-term care centers (nursing homes) as individuals in long-term care are at high risk of COVID-19. Consult with your local facility for patients who are in hospice or end-of-life care.

Avera hospitals will allow only one visitor at a time per patient. Also at Avera clinics, visitors are limited to one critical visitor for each patient. Additional visitors will be asked to return to their vehicle and not wait in the waiting room. Anyone with obvious symptoms of respiratory illness, such as coughing, will not be allowed to visit.

"This policy is for the protection of everyone," Erickson said. The virus is thought to spread mainly from person to person through droplets when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it.

Protect yourself and your loved ones

Here’s how you can protect yourself and your loved ones from COVID-19:

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid touching your eyes, nose and mouth.
  • Clean and disinfect frequently touched objects and surfaces.
  • Stay home when you are sick, except to get medical care.
  • If you are sick, limit close contact with others as much as possible.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Practice social distancing by avoiding crowds and limiting physical contact, i.e., shaking hands or hugging.

"This is a challenging time for our community, our state, our nation and our world. Please stay informed about COVID-19 and practice these guidelines. As your local health care provider, we at Avera will continue to work hard to prevent the spread of this virus and deliver high quality care for those who become ill or need health services for other conditions. We want to thank our staff and our community members for your support," Erickson said.

For additional information on COVID-19, please go to Avera.org/COVID-19.

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Media Contact

For media inquiries, please contact:

Lindsey Meyers
Vice President of Public Relations
Office: 605-322-7955
lindsey.meyers@avera.org

Jay Gravholt
Director of Media Relations
Office: 605-668-8585
jay.gravholt@avera.org

Michelle Pellman
Public Relations Coordinator
Office: 605-322-7963
michelle.pellman@avera.org

Jake Iversen
Public Relations Coordinator
Office: 605-322-4387
jake.iversen@avera.org

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Avera is a health ministry rooted in the Gospel. Our mission is to make a positive impact in the lives and health of persons and communities by providing quality services guided by Christian values.

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