Patients and Visitors
Whether you’re coming for an inpatient stay, an outpatient procedure, to visit a loved one or to welcome a new baby to the family, we want your visit to an Avera hospital to be a good experience. Below is information that you need to know as a patient, or a loved one.
Becoming a patient
Learn how to prepare for your hospital visit, or your child’s hospital visit. Also learn how your safety is top priority at all Avera locations.
For free medical interpretation services between providers and patients, look to our Avera Interpreter Services team. They offer in-person, videoconference or telephone interpreter services for over 200 languages. To take advantage of interpreter services, contact your local Avera facility and a patient services representative will assist you in coordinating the interpreter services you need.
Hospitalists Coordinate Care
At Avera, you may receive care from hospitalists – doctors who are available 24/7 to provide exclusive care for patients during their hospital stay. A hospitalist is a physician who specializes in the practice of hospital medicine and whose primary professional focus is in the general medical care of hospitalized patients.
Billing and Charity Care
Hospital bills and health insurance claims can be confusing. We want to help you understand how we bill patients, and provide information on financial assistance if you are unable to pay.
Patient Rights and Responsibilities
Avera is dedicated to providing you with the best possible health care. As part of this commitment to quality, we want to make sure you are treated with dignity and respect, and that you are given all the information you need to understand your condition and make decisions about your treatment. Learn about your rights and responsibilities.
It is difficult for people to make decisions when under pressure or emotional strain, particularly when there are no clear-cut answers. Issues such as the use of life-sustaining treatments and determining choices of health care require a great deal of discussion and careful thought. Learn how you can create advance directives to ensure your wishes are followed.
Avera takes your privacy very seriously. We want you to feel safe knowing your personal and medical information is protected throughout the entire Avera health care system. Learn about our privacy practices.
Care for the whole person
Avera believes in care for the whole person – body, mind and spirit. Learn about Avera’s spiritual care, social work resources and support groups.
Visitor Amenities & Information
When you’re a visitor to an Avera hospital, you want to know the particulars of how to get to your location and where to park. You also want to know visiting hours, dining options, lodging options, available gift shops and more.
Search for your facility in our find a location directory. Or, click a link below to the Patient and Visitor page at our six regional hospitals: