Charity & Patient Assistance Programs
Avera’s mission is to care for all patients regardless of ability to pay. No one should put off needed medical care because of a lack of health insurance or concern about paying. Avera will treat you with dignity and respect, regardless of your ability to pay.
Let us know if you think you may have problems paying your part of your bill. Business office or billing staff can discuss payment options that may be available to you:
- Extended payments
- Government programs
- Charity care/patient assistance considerations
Count on Avera billing staff to help you understand your situation, and help you in applying for aid, when needed.
For those who do not qualify for government programs, Avera's Charity Care and Patient Assistance Programs allow you to get care at no obligation or discounted obligation, based on your income and family size. These programs are available once all other third-party resources (including local assistance programs) are exhausted.
To help determine if you qualify for Avera's Charity Care and Patient Assistance Programs, Avera:
- Uses income guidelines issued by the U.S. Department of Health and Human Services
- Considers all of your financial assets and liabilities
- Requires you to provide the personal and financial information we ask for, including W-2 forms, bank statements, tax returns and pay stubs
You will continue to receive a bill until we decide if you qualify for the program.
Avera’s Philosophy on Providing Health Care
- We believe providing health care for those who require it is an obligation of justice, as well as charity and mercy.
- We believe all persons have a right to medically necessary health care and equal access to diagnostic and therapeutic treatment regardless of ability to pay.
- We believe providing and ensuring equal access to medically necessary health care is a societal obligation and should be shared by all health care institutions and society in general.
- We believe our health care facilities, because of our deep concern for human dignity, have an obligation to respond as fully as possible to the health care needs of all people regardless of ability to pay.
- We believe we have a dual responsibility to maintain a leading role in providing medically necessary, cost-effective health care for all people and to take an advocacy role by working toward adequate reimbursement of health care services for those who do not have the ability to pay.