Discrimination is Against the Law

Avera complies with applicable Federal civil rights laws and does not discriminate on the basis of age, race, disability, ethnicity, national origin, culture, color, religion, language, physical and/or mental status, or your ability to pay, sex, sexual orientation, gender identity or expression. Avera does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

Avera

  • Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats).
  • Provides free language assistance services to people whose primary language is not English, which may include:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the provider and/or staff at the facility where you are receiving services.

If you believe that Avera has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Avera Risk Management.

Mail:
3900 West Avera Drive
Sioux Falls, SD 57108-5721

Telephone: 605-655-1930
Fax: 605-655-1938
Email: riskmanagement@avera.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Avera Risk Management is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.