Pay My Bill

Your financial health is important. That’s why we’ve made it simple to pay your bill, get answers to payment questions and access helpful resources. Avera offers several convenient options to pay your hospital, clinic or other bills. Depending on where you received care, we offer an online secure portal to submit a payment.

Is This Your Bill?

If your statement looks like this, you can log in and pay it online.

Pay My Bill

New Features to Manage Your Account

  • Text to Pay
    Make a fast, secure payment with one tap.
  • Paperless Billing
    Save time and trees – no postage necessary.
  • Interest-Free Payment Plans
    Set up and manage a payment plan online.

If Your Billing Statement Differs...

This just means you'll use a different online portal to pay your statement.

Or skip ahead to pay:

In what state/city did you receive care?

Payment Help When You Need It

Patient Financial Assistance Programs

Avera’s mission is to care for all patients regardless of ability to pay. If you are experiencing financial hardship, our billing staff is here to discuss payment options to decrease the burden. Avera will treat you with dignity and respect, regardless of your ability to pay.

Learn More

Language Interpreter Assistance

Avera works with virtual and in-person interpreters and contracts with agencies such as Lutheran Social Services and the Multi-Cultural Center. Spoken language interpretation is available through various ways, including virtual services that provide interpretation in numerous languages.

Frequently Asked Questions

Why do I owe a balance?

Your balance due is required for one of the following reasons:

  • Insurance deductible has not met.
  • Copayment is required by insurance.
  • Coinsurance is required for a percent of covered service.
  • Service received is not covered under the insurance plan.

When is my statement balance due?

Please follow the instructions on your billing statement for payment due dates.

I cannot pay my bill. What can I do?

Avera provides superior health care for all patients – regardless of ability to pay. If you are uninsured or underinsured, there may be help available to pay off your medical bill(s).

We offer financial assistance to qualified patients. Learn more about our financial assistance program or call 888-370-6525 for further details. Additionally, customized payment plans are interest-free and available to those who qualify.

I received a bill for my physical from my primary care physician. Why did I have additional charges?

If you and your primary care provider discussed anything outside of wellness services at your annual appointment, you may be responsible for a copayment. Any additional charges will depend on your insurance plan coverage.

I already paid my hospital bill. Why did I receive a second bill?

Other medical specialists, such as radiologists or an emergency room physician, may have also provided services to you during your hospital stay. If this is the case, you will be billed separately for these services.

What can I do if I have billing questions?

Please call the phone number on your statement or reach out to the business office at the Avera hospital or clinic where you received services. You may also call 888-370-6525 for financial assistance.

Other Medical Billing and Insurance Resources

Review these resources to find your way and understand the billing process.

customer service agent talking with man

Still Need Help?

Our billing team is here to assist.
Give us a call at 888-370-6525 from 8 AM – 5:30 PM Monday through Thursday and 8 AM – 12 PM on Friday.