Your balance due is required for one of the following reasons:
- Insurance deductible has not been met.
- Co-payment is required by insurance.
- Coinsurance is required for a percentage of covered services.
- Service received is not covered under your insurance plan.
Please follow the instructions on your billing statement for payment due dates.
Avera provides superior health care for all patients — regardless of ability to pay. If you are uninsured or underinsured, there may be help available to pay your medical bill(s).
- We offer financial assistance to patients who qualify. Please call 888-370-6525 for further details.
- Customized payment plans are interest-free and available.
- Call our partner Ensource for assistance for bills prior to May 30, 2026.
- For hospital and clinic bills, call 888-467-4814.
- For pharmacy bills, call 888-467-4407
If you and your primary care provider discuss anything outside of wellness services at your annual appointment, you may be responsible for a co-payment. Any additional charges will depend on your insurance plan coverage.
Other medical specialists, such as radiologists or emergency physicians, may have also provided services to you during your hospital stay. If this is the case, you will be billed separately for these services.
Please call the phone number on your statement or reach out to the business office at the Avera hospital or clinic where services took place.
If you have a billing statement for services prior to May 30, 2026, call our partner Ensource for assistance.
- For hospital and clinic bills, call 888-467-4814.
- For pharmacy bills, call 888-467-4407.
After an upgrade to a new system on May 30, 2026, your patient portal will include new features and better support for services. Bills on or before May 29, 2026, will remain in our legacy system. Because of this transition, you may receive separate bills, and they must be paid separately rather than combined due to the system changes.
We are here to help you. If you have questions, please call the Avera billing department at 888-370-6525. Or you may call the phone number listed in your billing statement for assistance.
Ensource, an Avera partner, supports the management of legacy accounts prior to May 30, 2026.
