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EAP Resources for Employees and Families

EAP Sessions

EAP sessions with a licensed mental health professional help people address various life issues via short-term problem resolution (S-TPR). Mental health issues are not diagnosed in EAP sessions. EAP sessions may lead to additional referrals via the employee’s insurance (as applicable) for diagnosis and treatment of long-term issues.

At the discretion of the participant, or in the absence of a local area affiliate EAP counselor, virtual EAP sessions via video conference may be authorized in lieu of in-office sessions.

Some of the issues for which EAP sessions can be helpful include:

  • Conflict
  • Drug and alcohol problems
  • Family problems
  • Grief/loss issues
  • Managing personal or work stress
  • Relationship problems

Financial and Legal Consultations

Call 605-322-4069 to inquire about the benefits of financial and legal services.

Financial Assist

Employees can speak with a financial consultant about his or her issue(s). The consultant may provide issue resolution assistance on the spot. If, after speaking with a financial consultant, issue resolution requires additional preparation, planning, or more specialized financial assistance, the financial consultant will offer the employee an appointment with a qualified financial counselor for a detailed telephonic consultation. There is no limit to the length of the consultation or restrictions on repeated use of the service. Issues for which a person may seek a financial consultation include:

  • General money management
  • How to prepare a household budget
  • Financial planning
  • Credit monitoring
  • Dealing with creditors
  • How to get out of debt
  • Tax issues
  • Identify theft

Legal Assist

Callers can obtain consultation for any legal issue, except those involving employment law, or disputes or actions between an employee/dependent and their employer or EAP or for business issues. Issues for which a person may seek a legal consultation include:

  • Family law (e.g., divorce/child custody
  • Estate planning/wills/trusts
  • Landlord/tenant
  • Personal injury/malpractice
  • Criminal law
  • Adoption
  • Real estate
  • Bankruptcy
  • Debtor/creditor
  • Probate

Legal Assist offers two types of legal services to meet employees’ needs. Offering both advice and local referral services ensures that all employees’ legal needs are addressed in an appropriate manner.

  • Advice: The majority of employees requiring legal assistance do not want or need to retain a lawyer. Their concerns can be resolved through a free telephonic advice service.
  • Local Referral: When there is need for an in-person legal consultation, the employee is referred to a conveniently located lawyer with the appropriate expertise for a free half-hour consultation. Ongoing legal services may be eligible for 25% discount on hourly fees.

Questions and Appointments

For EAP assistance, call 605-322-4069 or 800-527-9394.

Avera EAP offices are located at 5015 S. Crossing Place, Suite 130, Sioux Falls, SD 57105.

EAP Services Inquiry for Organizations

Existing client organizations or companies interested in our EAP services can submit a brief online form requesting specific services from our library of EAP offerings. Our team will review and respond with additional questions and information.

Request EAP services

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Virtual Visit for Avera EAP Members

Avera EAP members can also schedule a virtual visit with a licensed counselor through the WebEx app for smartphones, tablets and laptops. Virtual sessions substitute for in-person sessions, providing the same professional service and benefits. Simply download the app on iTunes or Google Play and call 800-527-9394 to request a virtual visit appointment.

Moving Health Forward

Avera is a health ministry rooted in the Gospel. Our mission is to make a positive impact in the lives and health of persons and communities by providing quality services guided by Christian values.

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